January 2024 by Suzanne Wilson
Excellent customer service. Extremely helpful staff. Great affordable choice of sofas
December 2023 by Alison Keen
I went to the Chester store in October and enquired about a sofa. I was told by the salesman Tristan Smith, there was no finance on that one. Strange I thought but asked about a definite delivery date on 8th January. I explained that was the only date I could get someone at my home,as I would be having major surgery andcwouldnt be home for some months.He supposedly called the supplier and confirmed delivery date for 8th Jan.I paid the sofa in full.A few days later, I called customer services to ask for a swatch to be sent out. She asked why I didn't want delivery until after the 15th of January. I told her it was coming on the 8th. She said , "No, it isn't."Each time I have spoken to customer services, the date gets changed.I am now trying to get a refund through 'misleading sales'. Total idiots and lies, who will tell you anything to get a sale.. I am still waiting o the swatch ( 8th Dec)Edit: update: it's now 23rd of December and still no swatch. Nothing but more lies about it being sent out. I've given up dealing with these people, as its constant lies.A note to anyone buying from SCS, get everything written down,keep emails and don't take any verbal confirmation.
December 2023 by Daniella Lily
Hannah. Fantastic saleswoman. Knew her stuff. Love our sofa
December 2023 by Sam McManus
Easy order, we knew exactly what we wanted, sales assistant ran through all the different options and made it very easy. Delivery guys damaged my carpet and walls and no one would speak to me regarding this. Also, we paid for upgraded sofa cushions but they still aren?t great. I?d avoid, not good customer aftercare or longevity of products.
November 2023 by Pat Partington
We found the staff very helpful and pleasant ,making the choice of carpet easy to do
November 2023 by Tim Hancock
We were impressed by Hanna who helped us without being pushy to make a sale.She was able to show us various options against what we wanted. We were able to go away and make a considered decision and returned to make a purchase having visited several other local stores.
November 2023 by John Skidmore
From the moment we entered the Chester showroom we were greeted with a friendly smile from Hanna and her product knowledge and guidance was excellentDuring our visit we could not have been made to feel more comfortable and confident that we were not just another customer, Hanna made us completely comfortable and guided us through the store with confidence and did not just try to sell us the highest priced sofa on offerWe are now looking forward to the delivery of our sofa in the new yearFantastic customer service from Hanna and the team at Chester
November 2023 by Angela Church
David at SFS Sofa Store stood out with unparalleled professionalism and friendliness. Unlike other stores, he went the extra mile, demonstrating a genuine commitment to helping me find the right sofa. His personalized assistance and dedication to ensuring pre-Christmas delivery set SFS apart as a customer-centric establishment. Exceptional service that truly made a difference! ??????????
October 2023 by Timekeeper
Good products but have to be very very careful with the sales people. We purchased carpet but they don't mention that fitting isn't actually "free" and you have to pay for it on the day of fitting with cash and cash only. The cost is deducted from finance buy you have to pay the carpet fitter directly before they start work. Carpet fitters aren't great either, they use any old Joe Bloggs
October 2023 by Lesley Rivett
Recently visited ScS at Chester. Greeted by Jay. He was most patient and very professional whilst we shopped. Found exactly what we were looking and really happy with our experience. Lots of choice and would recommend this store.
October 2023 by Tony Begbie
Checked Chester SCS's stores websitefor opening times and showed open.Travelled from Northwich (18miles).Got to store and walked in to be told the store was shut today(Friday) but open on Saturday.Walk out and bought a sofa.,footstool and carpet from DFS just up the road.Lucily not a wasted journey but won't even consider SCS again.
September 2023 by Pam Cavalier-Whitecross
Imogen is a credit to this company, she is a very pleasant and friendly person. May husband and I we?re looking to replace our current corner sofa for two two seater sofas, we were made very welcome by Imogen who was very informative but never came across as pushy(something we have experienced in other outlets).Our whole experience was a credit to her. We would definitely recommend the Chester store to anyone ?
August 2023 by Margaret Howson
Imogen looked after us really well making sure we found what we needed.
December 2022 by Kyle Bloor
Thanks to Imogen and AliceI came in to store with very specific needs, I needed a sofa last minute and the one I wanted wasn't available until after January.Imogen called the other stores and found one that was willing to sell from the shop floor and deliver fast as I needed.Thank you 5 ?
December 2022 by Charlotte
Came in to look for a sofa for my nan who has Alzheimer's. Knew exactly what we were looking for. Tristan approached us and straight away felt at ease with him. He listened to what we were looking for and took us to the most perfect couch and ended up buying the chair too. The whole visit he had us laughing - offered us drinks and couldn't do enough for us. Literally went above and beyond. Felt like we walked in as strangers and left making a friend - absolute pleasure to meet him. Thank you so much. He's a total credit to the company.
