January 2024 by Jeff Hewitt
All good no worries
January 2024 by Sophia Ashley
I went for some advice today around locks and keys and Dave served me. Such a friendly guy and very helpful! Would highly reccomend and resolved my query ??
December 2023 by Tracey Burns
Excellent service. Got a spare key for my van on the same day and half the price of the dealership. The gentleman was very knowledgeable, friendly and helpful.
August 2023 by Harvey Brookes
Great service, automotive key shell replacement, looks good. Complete in 30 mins. Works well.Happy service, ?
May 2023 by wendy tsang
Very helpful employee. However I did feel that it was very expensive. I had 3 watches and needed batteries, however £70 for all 3 seemed more than I expected. I will say they are lifetime batteries. But the difference monetary wise between 1 yr to lifetime was around £3-£5 per watch . So obviously I went with lifetime batteries. It did not instill confidence in them when I was told if they do not last that long they will replace free of charge. Mixed feelings to be fair.
May 2023 by Amelia Bailey
Friendliest gentleman, fastest key cutting ever! Super convenient and will be going again when I lose my keys again!
March 2023 by L M
£9 for a basic house key. Robbery.
February 2023 by Peter Bunn
Fast and efficient service great for key cutting easy to park and handy for Sainsbury's as well
October 2022 by Kelly Mingaud
Great service IF you can catch them open! Repaired a screen on a mobile phone within a week at what we felt was a reasonable price. However collection wasn't easy. Each time we called there was a back in 15 mins / 30 mins/ 50 mins sign on the door. When we commented that we had called a couple of times we were told "when you work for Timpsons you can't go to the toilet!" If you need a 50 minute break at 5pm on a Saturday to open for 10 mins before closing again you may need some extra help!
October 2022 by Kell Wright
Great service IF you can catch them open! Repaired a screen on a mobile phone within a week at what we felt was a reasonable price. However collection wasn't easy. Each time we called there was a back in 15 mins / 30 mins/ 50 mins sign on the door. When we commented that we had called a couple of times we were told "when you work for Timpsons you can't go to the toilet!" If you need a 50 minute break at 5pm on a Saturday to open for 10 mins before closing again you may need some extra help!
August 2022 by Dan Cole
Accidentally put my car keys through the wash and central locking failed. Ordinarily I wouldn't be concerned except this is for my pride and joy 21 year old classic.Excessive water damage, connection damage with battery replacement for the fob. All fixed and good as new.Surprised to see so many 1* reviews, I thought they were super friendly and helpful. Recommended.
August 2022 by Radoslav Fajcik
Customer service comes first. Highly recommend and thank you Stacey for the perfect chat.
July 2022 by Helen Jones
I visited Timpsons for a watch battery replacement. The manager Paul served me and was superb. He was positive, friendly, helpful, efficient and thorough. He was very fair about a double payment I accidentally made and swiftly rectified the matter, when he didn?t actually need to be so understanding. I thought it showed good strength of character. Will certainly be returning and recommending thanks to the brilliant service here.
May 2022 by Connor M
Absolutley hopeless. Staff are all lacking interest and contradict each other. Shame as of good brand reputation. Instead I went to Cheshire Oaks branch, staff are all really polite and happy to help. Avoid Caldy Valley branch at all costs.
April 2022 by tina evans
I needed 3 keys cutting, so went to Timpsons as I thought they had a good reputation. I expected the keys to work and also to be served in a polite and professional manner. How wrong I was !! On the first attempt only one key worked - after the second visit one more key worked and on the third visit I was greeted in a most unfriendly and rude manner - he suggested it was my fault there were problems with the keys and reluctantly refunded the cost of the remaining key which didn't work. I was told that there was no guarantee that the keys wood work! Surely as a key cutting service the main aim is to ensure to the best of your ability that the key actually fits in the lock and opens the door - neither of which happened with the two "reject" keys. Both of these extra visits not only wasted my time and fuel but also cost me money - and I still need to have a key cut, but not at Timpsons!