May 2023 by Andy
Matt was sooooo helpful from the moment we walked into the shop. He helped us to locate a fitter (shout out to Dave) arranged delivery and took back the excess materials. All within 2 weeks. Amazing service.
February 2023 by Chris Fath
Great service and friendly staff!
November 2022 by Mat Thomas
I was skeptical because Topps is such a big company, but I cannot recommend their Chester store highly enough. Friendly, professional, courteous service from start to finish, kept us updated with changes without us having to ask, great advice, great price and reorganised our delivery date twice to meet our needs as they changed.
November 2022 by David Whyke
Matt the manager and the team is one of the best topps tiles I've ever dealt with. Very professional.
November 2022 by 3E Property Development
We use Topps Tiles regularly as a property development company. The lads in there are spot on.
November 2022 by Andrew Mcloughlin
Great bunch of lads ,very knowledgeable and friendly
September 2022 by Andy Gorham
Always helpful in this store.Friendly and pleasant staff
May 2022 by Bel Jane
Totally ignored.. I need to tile two bathrooms and will not go back there!! If the staff can't be bothered to even say hello then I'll go elsewhere.
April 2022 by Jayne Tranter
Great quality tiles and service, have bought from here previously and Tom especially is very helpful and knows his stuff..Will definitely go back again
February 2022 by Deborah Hughes
Went in to Chester store with measurements of my bathroom, wanted to purchase a WARMUP system. Was told by a store staff member that I needed 5m. I queried the size he had told me I needed, its only a small bathroom, I said, and I described the contents and only a small section in the centre needs heating. He spoke to the Store Manager, returned to me, and said "I've checked and yes you need this 5m one." So I trusted him and paid £229 for 5m and £134 for the control pad."On the day our tiler came to install it, he said "this far too big so cannot be fitted". Whilst the tiler waited I then had to go to another store to exchange it. The other store said I only needed 2m, which was far cheaper.Apparently this store (Chester) are known for this to meet their sales targets as refunds are not considered!What a waste of time for the customer!?Will not be returning to this store.
October 2021 by Eva C
Negative shop experience. We went a couple of weeks ago as we recently purchased a new property and want to replace our floors. We were completely ignored by the staff who didn?t even greet us. On the other hand, customers that were older than us (we are in our twenties) were greeted and attended to. Really put us off purchasing anything from them.
July 2021 by Stuart Mcallister
Won't visit this shop again.Visited today and whilst looking around was informed that they were closing although we were looking to order 20sqm of tiles.The member of staff said we had 5 mins and that they most probably wouldn't have the tiles we wanted. Not really sure how he knew which tiles we wanted because at that point we didn't even know. He then went back over to the till area and started cashing up etc.Never felt so unwelcome in a shop in my life.Went round the corner to Wickes and the staff were very helpful needless to say we ordered our tiles there and took them away there and then.
July 2021 by Angie Reilly
PAUL W WAS SO PATIENT KNOWLEDGEABLE AND COULDNT DO ENOUGH FOR US. SO PAINLESS AND STRESS FREE. THANK YOU
August 2019 by Howard Mullins
Excellent professional service
November 2018 by Platinum Bathrooms & Kitchens
I have been using the Rhyl and Chester store for years. Both teams in the stores have offered exceptional customer service and advise I can rely on over the years. I recommend Topps as my first recommendation to all my potential customers when I quote for jobs. All tiles I have fitted over the years from Topps are at a high quality and the finished product is superior over others I have fitted from other suppliers.
