January 2024 by Caroline Sefton
Love a hot chocolate Costa and love this branch. ? they are always amazing when I go in with my grandson. All staff so
October 2023 by Alex Truswell
Nice cakes and coffee, but it's a bit of a dark cave
September 2023 by ???? ???????????
The most disgusting Costa I've been to, the service is wild. The bartender throws the tray, throws a straw on the tray. There is a rumble in the cafe. I went to the toilet for 3 minutes, a large half of the cappuccino was removed from the table.
June 2023 by ian smallwood
Like all other Costa outlets, this was OK. The service was quicker than usual, and the coffee was satisfactory, and the coffee glass had been filled properly as I now find that I regularly have to request that my drinks are filled to the top of the cup. And then of course, there is the issue of regular price hikes, reduction of rewards, and the frequent requests to top my drink up. I love the coffee, but other places are more reasonable. If prices keep rising, this may adversly affect the customer footfall.
May 2023 by adyval
Visited for the first and last time on Friday 12th May 2023. Wasnt busy but took ages to get served with only 1 person before me. the young staff talk a lot, have no customer service skills at all, also the coffee was not that good. Tables were not getting cleared. Had to go back to the counter for spoons. The place is large and the whole place needs some sorting out.
April 2023 by Dean Carpenter
Very slow service. Waited 15 minutes for a coffee and I was the only one at the counter.
April 2023 by Radka Tsoneva
Good service with coffee that is up to standard, however the place itself is way too small. It can fit only about 15 people and the toilets are a bit grimy.
April 2023 by Ron Renshaw
Being a franchised store, doesn't have the decor of a "proper" store, so is a bit dull and lifeless. Staff are excellent though
April 2023 by Stephen Brocklehurst
Very nice helpful staff, full marks there, but the cafe is very dark inside as the only windows are at the entrance which makes it a bit dismal.
April 2023 by Peter Campbell
Ideal place to wait for the bus
March 2023 by SimonM5068
Qued for 5 minutes then went to the toilet, came back and qued again. Very slow service as que did not move and no apology offered. Gave up and left
January 2023 by Mandy Cooper
When in Congleton it is an absolute certainty that we visit this particular Costa. The staff are lovely, They can make a dull day so much brighter. The atmosphere is very pleasant and the service is swift. I thoroughly recommend this Costa shop.
December 2022 by O3058LFjackb
They charged me an extra 50 p for one marshmallow. Really!? They even delivered it in a bag. One marshmallow. In a paper bag. Alongside the drink.
November 2022 by Gary Roberts
Staff are brilliant and they are friendly
August 2022 by Lisa H
The drinks are great, especially the coffee. Staff really helpful and friendly, nothing is too much trouble The cakes are delicious too.
