April 2023 by J
Some common sense needed from delivery staff. You are making life more difficult for yourself (and inconveniencing customers) if you can?t be bothered to make any attempt to deliver a parcel to a neighbour if no one is home. Especially when there are 4 options with people at home within 10 metres who would be happy to take it. If Royal Mail also updated their legacy mobile app to be fit for purpose, that might help.
May 2022 by michael rogers
Lots of bad reviews on here . But I can say personally I've never had a problem
April 2022 by matthew Jeavons
Yea parcel delivered and the other back to the delivery office at the same time, how does this even happen?
January 2022 by phil harrison
Thank you Darryl, very friendly and helpful !!!
December 2021 by Sky O'reece
It's been bad for so long I carnt remember when it was good. I do hope they get it sorted and I can imagine how frustrating it is for them to.I feel if it's important try amazon or get stuff posted with a curior.Royal mail staff do work hard and in all sorts of weather, there only human trying to do a job.Happy Xmas
September 2021 by Ian Hignett
I must be really lucky! Ive never had any issues with the staff there, they have always been friendly and helpful. Knocked a star off for the lack of suitable opening hours, but thats not the staffs fault
September 2021 by Daphne Bailey
Check opening times at the moment with covid you also need proof of identity when picking anything up.
July 2021 by derrick gunning
The usual post office staff mentality to be fair. You always know when you walk in and see the sign that says rudeness to our staff will not be tolerated that what this actually means is that they can be as rude as they like to you but if you dare to question their attitude then it's you who has the problem. This has heightened during the absurd times in which we have been forced to live as along with supermarket menial staff they've become covid Nazis. Never give stupid people authority.
July 2021 by dan loach
Every year we try and post about 1000 catalogues for our business and every year there is a problem, a problem made with the same fat old man who works on the front desk. How he is employed is beyond me. Last year he refused to take them and I had to ask to speak to manager who was very polite and kindly took them off our hands (we came to drop them off and still refused and his excuse was "im too busy"). He is still working there now, we went earlier today and as usual he refused to take them again... He is so rude and lazy and simply cannot be bothered with the work. Royal mail its disgraceful you allow this man to work on the front desk and we find it quite baffling.
July 2021 by Thomas Jackson
Absolutely shocking. Can't follow instructions to leave my parcels with the neighbour!! DPD, Hermes, UPS can all follow instructions and never miss a delivery. ROYAL MAIL is awful and time consuming
September 2020 by jefferson nego
Well it was closed. I did manage to speak to a staff member, and he was very helpful, but the reason I went there was to see why my parcel was supposed to have been delivered and signed for, but no parcel was left and no red card posted to say where it's left ( side of house etc) . So l think it was all a scam, as nobody could find or figure out where the parcel had gone, but l did get my money back.
September 2020 by Ruth Clarke
I always find them very helpful especially wiv my mum who has dementia. Great guys n gals, doing their best i'm sure & in these difficult times it must be disheartening to get such bad reviews.In a world where u can b anything, BE KIND.
August 2019 by Geoff Day
Itâ??s a shame Iâ??ve had to give these idiots 1 star.
October 2018 by Tim Bugg
postman seem to think they are exempt from litter laws and discard rubber band willy nilly in holmes chapel. These tangle up hedgehogs which eventually die. A disgrace.
February 2018 by Ian Smith
Small collection area, crowded if more than a few people are waiting. Staff are royal mail standard. They close at 2pm every weekday for some reason. Which means, if you are a shift worker, on a 6-2 early's week, you're out of luck, and not catered for at all. Location (not that they can really help that), is at the other end of a 10 to 20 minute traffic queue for many people in Congleton (motorists heading for the M6 motorway mostly). On the plus side, I've always found a parking space there.
