January 2024 by White Hart Hough
The staff were great ,I?ve never had so much great help with the fitting of glasses excellent service
January 2024 by Alan Mitchell
Easy to make an appointment and the branch was efficient. I hope that the form given to me at the end has sufficient information for my optician in Turkey.
January 2024 by stephen lawley
Great reception team; appointment on time, and a very useful consultation with an experienced optometerist.
December 2023 by katerina kikokia
My eye test was efficient and felt very thorough. The optician, M. Suetra, carefully checked my history and was reassuring throughout the test.I came back another day to buynew glasses. Don was fabulous. Guiding me to glasses that would suit my prescription and thoroughly measuring me to ensure correct fit. The whole team is always friendly and make time for all customers. Thank you all.
December 2023 by Brian Murray
Brilliant service and a professional eye test from the optometrist.
December 2023 by Melissa Chalanshi
The whole team was amazing you guys? the treatment I got was 5 Star! Mike and the lady who did my other eye tests and prescriptions were all lovely. The lady helping me choose the frame and order glasses was outstanding. I managed to get the best deal within my budget? Till I left the building, everyone was a star! Thanks boots Crewe for making me view the world in HD again?. U are the light!!!
December 2023 by Sarah Mcandrew
All staff were polite, they explained each process clearly to me and answered all my questions
December 2023 by ronald harris
Very unorganised, incompetent liars at this branch who wouldn?t be able to organise a monkeys tea party.
October 2023 by Shirley Evans
Good service but annoyed I wasn?t given option to choose lenses I could afford, sales assistant said£240 on the lens that the optometrist has recommended!He might have chose them for himself, but I had no say in which lenses I could afford so not bought any
July 2023 by Stuart Cox
I received a very warm welcome from Mike who was great as was Nick at the first set of tests , then on to Claire the optician who was very patient and interested in my FND diagnosis . The whole team where great at helping me though what a was entitled to , made me feel comfortable and I am looked forward to collecting my new glasses soon. Also nice to see a very clean and well looked after showroom . Thank you all again Stuart Cox
August 2022 by Margaret Corbett
Very pleased with my new glasses . Lovely helpful staff. Thank you
May 2022 by freya hinton
I would give less than one star is possible. Had my appointment cancelled three times and two annual leave days lost. The final time was once I arrived at the store my appointment had been mysteriously cancelled.
November 2021 by Geraldine Marsland
I was not expecting a positive experience after reading the latest reviews posted. However my experience was a very positive one. The staff were friendly, courteous and professional. The optician took her time to explain all my options and how each option would give slightly different results. I have a further appointment to have education on fitting and using contact lenses for the first time.I will update my review after my next appointment, but so far a definite thumbs up.
November 2021 by Karen Taylor
I have been going to Boots opticians in Crewe for over 10 years and I have always found their service to be excellent. I attended for my routine appointment last weekend and found the staff to be friendly and the optician was very thorough, taking time to explain everything to me. Covid safety was very good too. Thank you
July 2021 by morgatis
Where to start??!! Booked an appointment for my Husband thinking it's a very nice, bright and airy shop, I'd had a really good experience with a hearing test last year which also prompted the appointment. The experience for my Husband was far less favourable, we arrived for the eye test 21/04/2021 to what I would describe as very sullen, unmotivated staff members, the only bonus was the young lady member of staff was very pleasant. The optician on the other hand was patronising and made my Husband feel like a 'naughty child' she asked him to remove his mask below his nose to use a piece of the machinery, when he moved she most indignantly scolded him for not putting his mask back over his nose, we are all aware of the rules surrounding mask wearing but because it wasn't pulled back over his nose within milliseconds the scolding took place. My Husband's morale then plummeted and the rest of the appointment turned into a I can't wait to leave this building, thankfully the glasses were chosen in record time and a new fitting appointment was made for a week later. Turned up again for the fitting, greeted by a very pleasant older gentlemen, asked to sanitise our hands and take a seat, to the left of us in the fitting area of the shop was what I presume to be the shop manager receiving an appraisal of some sort, we did think it was a glasses appointment until we realised it sounded like a full store appraisal, the male carrying out this appraisal was slovenly slouched in the opposite chair really enjoying the sound of his own voice, we found out that the branch had banking issues, NHS issues, scored red for many IT issues but he was not overly concerned and he would be letting Helen and Karen know about his findings, the poor women had a complete dressing down in very positive/negative way, part way through, the males phone rang, unfortunately he could not answer and took the call on his laptop, so then we heard issues from another party and how they could be resolved. I really expected a film crew from The Office to be lurking in the background as the male very much reminded us of David Brent, or a candid camera moment to happen, so incredibly unprofessional and unnecessary in the actual shop, surely there is a private office located in the building somewhere, or maybe my Husband's appointment shouldn't have taken place until the store's appraisal had been completed. My Husband's glasses were fitted and we left the shop hastily leaving with we won't be seeing you any time soon. We have previously used the opticians inside George at Asda and our experiences there every time have been far superior. We will not be using Boots Opticians again.
