March 2024 by Charlotte Downward (Charlachu)
My experiences at Eagle Bridge Pharmacy have been a mixed bag, and I wanted to share my thoughts on their service. While I've never had an issue personally with getting my prescription, there are some notable aspects that could be improved upon.One of the main drawbacks of this pharmacy is the exceptionally slow service. There always seems to be a queue, and it can be frustrating to wait for an extended period. While I appreciate the efforts of the staff, it would be helpful to receive more explanation for the wait times, especially when there are only a handful of staff visible up front while others are running around at the back.Despite the slow service, all the staff have always been friendly to me personally. However, I often overhear complaints from other customers about the automated systems sending notifications to collect items that aren't ready. I can understand the frustration for those people, and it would be beneficial for the pharmacy to address this issue promptly.During my last visit, I noticed the staff trying hard to be friendly and polite, perhaps to compensate for the slow service. While this didn't bother me, I observed some customers becoming verbally aggressive and rude to the staff. It's a shame to see this, as I presume the staff are not to blame for being understaffed or for technology systems not working as they should.In conclusion, Eagle Bridge Pharmacy has friendly staff, but improvements are needed to address the slow service and communication issues regarding prescription readiness. I hope the pharmacy takes steps to enhance the overall customer experience and alleviate frustrations.
March 2024 by Zeemol Jain
Always not giving full medications. Missing 1 item every time. Even after 7 days also we need to wait 30 minutes for taking medication.
March 2024 by Gary Hoy (Garuthius)
As an honest reviewer, I don't nit-pick... yes, there is pretty much always a queue; but you expect that for any service that is under such a heavy load... and it's inside, so it's not so bad. I could still have given 5 stars.Yes, they sell most of the things you would expect from a pharmacy, its not a fantastically stocked shop, but it gets the job done... I could still have given 5 stars.1 star lost for the perpetual state of being "understaffed" ... understaffed is an accute state of operation when more people than your contingency planned for, call in sick, etc. Being always understaffed is just plain poor management or recruitment issues.1 star lost for the mistakes they make in the crossover between the text they send telling you that your medication is ready to be collected and the reality when you go in a day or 2 later and it's either not completely done due to a "system issue" or they do not have stock of meds etc which is understandable .... but tell me that in the text ... so instead of ordering online, waiting a few days for the text and another couple before it's convenient to go... so almost a week to make sure it's right so I can just collect ... I practically always end up having to wait in line to get to the counter .... and then wait around in the queue for the chemist to prepare my prescription, which a text told me was already done.Like I said.. I don't expect the world for a 5 star review ... but a knock stars off for negative elements.
February 2024 by Lynda
I was impressed with how well the pharmacist helped with my query. The lady on the counter with short hair was very helpful and good with my daughter who was poorly. Thank you
February 2024 by Tomasz Brom
Very busy, ordered medication never on time, alway long queue,place probable massively understaffed or something is not right there
February 2024 by Chris Morris
By far the worst pharmacy in Crewe. So badly managed it's unreal. You have to wait 30 mins to put prescription in the 30mins wait. When I put a repeat in and was told it was ready I had to queue fo 30mins to collect.
January 2024 by matt rave
When I know I have to attend this hell hole it fills me with dread. The woman with the gray bowl hair cut feels the need to broadcast to the 25 people in the queue what medication my wife is on. And what is this hub thing that we are always being told about, I bet all the brews you see going back and forth don't end up stuck in the void called the hub. It looks like the place has been looted.OMG noooo the remainder of the medication is not all there. I have to go back again. Crying now
January 2024 by Cariad Andrews
This pharmacy has become deplorable, customer service is just not good enough. Rude staff, running out of medication such as insulin. I will be changing my nominated pharmacy after my meds review with my GP this week!!!
December 2023 by JULIEANNE BILLINGHAM
Terrible pharmacyStaff very rude and nasty attitudeNever answer the phoneAwful service to the public
December 2023 by Gayle Matkowski
I?ve called today over 150 times since 9am! Still getting no answer! Why can?t someone answer the phone??
December 2023 by Joanne White
I have used this pharmacy regularly for 5 years but the service now is almost non-existent. Nearly 2 hours to collect a prescription is not acceptable.
December 2023 by Paul Capper
Queuing for way too long and they seem to be getting slower and slower.11 days waiting for prescription and then they still hadn't done it and had to wait.
December 2023 by Jane Davenport
Terrible long queues usually only 1 serving. Double queues because no clear system. Get text to say ?repeats ready? then have to wait 40min behind people putting in acute prescriptions and waiting to see the pharmacist., (which is done over counter with no privacy) Chaos. Not fit for purpose , doesn?t have capacity or staff to deal with the huge medical centre with many GP?s & large practices and other healthcare prescribers in centre serving high population.
November 2023 by Annette Higgins
I can only agree with all of these reviews. I was told that they had lost 6 members of staff recently, but they have to ask themselves why. The staff that were there were rude and dismissive. It is chaos, they don't seem to know what they are doing. They have lost 2 of my prescriptions and still owe me an item from September. When I mentioned this the man said that one of them hadn't been sent. I went to the surgery and the receptionist told me the later one had been sent down on the 4th October and gave me the prescription number. Whilst I was they, a young lady joined the queue and said that she had phoned 3 days before and said 3 of 5 items were there, she was told they woukd be there the next day. The following day she went again and the items still weren't there. She landed up in tears. They just can't cope st all. They need organising. I don't think items haven't arrive but test they can't find them in the chaos.i asked for an email address and was ask to ho on Wells website. However even after writing the email, it woukdnt send. I wonder why. Its a shambles. I have had to press 1 star but they don't deserve that!
November 2023 by Antony Law
Appalling customer service. Just wanted to hand in a prescription to collect next week and told to get in the queue behind 10 others as they were short staffed. Outrageous- not my problem but yours. Should be a drop off box - can?t believe I was told to get in a queue to hand in a piece of paper!!!!! Gone downhill since bought out by Bestway!
