October 2023 by David de Clerck
Woman at the front was a right cow. Brought some paper money looking to get changed and she said no they can't do anything with it. When going to Barclays they said they could only help if we have an account to deposit it into but I bank with HSBC so had to go back to the mizzard and said I need to deposit this into my account only then she told me it was possible.
April 2023 by Grzegorz Kowalczyk
Very poor and worst bank in UK. Had my account blocked for few days and my money taken and never had any information from the bank about it. Someone was trying to scam me for a small amount of money and they have refused me to withdrawal my own money from the account when needed it. Disgusting customer service and not helpful at all!! Have to switch bank
February 2023 by david hough
Opened account recently, popped in to deposit a cheque found the staff very helpful.
August 2022 by Tom Baldwin
Very poor service. Staff rude and un helpful. Clearly don't need new business.
February 2022 by Danielle Phillips
Absolutely no service from HSBC since covid. How are so many banks in Crewe catering for their customers on weekends yet HSBC is strictly working only Monday-Friday. No more weekends?!. What about the people that work?!I?ve been with HSBC for many years, they are now losing me as a customer after even calling their customer service and just being told to visit another branch in a different town ?
February 2022 by Trevor Roberts
HSBC is looking to loose custom. They are never open when needed....STILL hiding behind the COVID curtain.
November 2021 by ruth B
Terrible service another experience of condescending attitudes from HSBC will be changing accounts to another more helpful bank asap.
September 2021 by Richard Cluley
Considerable incompetence displayed when handling registered Charity accounts. I an treasurer for two such charities and have had problems with both, usually stemming from an inability to understand what a Charity is!!
July 2021 by Barbara Fivey
Good staff friendly always someone on the door to stagger people in.
July 2021 by Janet Consterdine
10am to 2pm Monday to Friday and closed Saturday, disgraceful.
July 2021 by Noor Karim
I genuinely was afraid to go based on the low reviews, I just recently moved to the area and I was going to change my bank because of the reviews but I was definitely shocked. As the women working in HSBC are really nice and genuinely want to sort out any problem that you may have. I had to change my entire HSBC details after being abroad for a while and they changed all my details and then helped me very kindly with my online banking. The lady was very patient as I kept blundering along with it and told me I can come back again if it doesn't work. So they are actually really nice, one flaw that I can really think of is the HSBC app can be hard to use in comparison with the Barclays.I think HSBC in Crewe have taken into consideration the bad reviews in the past and really changed, let's hope for the best it can remain that way :)
July 2021 by winnerXD
Joke of a bank. Always long queues, even if queue is not too long, somehow they mange to make you wait like there was hundreds of people in front of you.
September 2020 by Katie Chilcott
Great friendly helpful staff who looked after our needs and spent time going above and beyond to get us what we needed. Thanks HSBC.
July 2020 by An ominous
Great bank staff will always do there best to help
July 2020 by shane kent
Always been friendly and helpful.
