February 2024 by Kevin Rimmer
Once again I have found this store and its staff to be absolutely fantastic in every way , Jo and the team are always extremely helpful and take a good deal of pride in what they do and I would not consider going anywhere else , very happy indeed .
February 2024 by Helena
My husband and I had our annual check ups and as usual exceptional service from the Crewe Branch. Special thanks to Matt and Neel (Opticians) who have a wealth of knowledge and to Jo and Ruth and the after care team. Nothing is too much trouble and the shop is spotless. Great range of frames in all price ranges. Grateful for all their advice and recommendations.
February 2024 by Sam Sanders
After a bit of a shock discovery of a condition I didn't know I had, Optometrist Mat Levett has been nothing short of excellent in helping and explaining the next steps, even calling me back out of hours to answer my anxious questions whilst I wait for my referral to be processed.Once my eyes are working properly again, I will of course be back to get my new glasses.
February 2024 by Jennifer Burrows
I am very happy with my experience at vision express all staff are so friendly and helpful . Especially when needed to pick a pair of glasses .
December 2023 by Nada Tamasova
The lady at the front desk needs to work on her customer service skills she told me my nan is not showing up on her computer when she clearly was.The optician that was doing my nan?s eye examination was rude and didn?t seem to be bothered that she is struggling to see as the glasses that were provided for her are too strong. I have asked him politely to offer her some eye drops as her eyes are very dry he goes ? there?s nothing I can do?. I have responded that they have just wasted our time as they didn?t offer any help for my nan we had to beg them to offer her the eye drops plus they didn?t even bother to check the glasses for her. Horrible i will never bring my nan here ever again ?
October 2023 by Tina Allcock
Went for diabetic eye test, man who did the screening was polite and efficient, arrived 20 minutes early for my appointment but was seen straight away, he was so helpful and tightened my glasses saving me waiting downstairs to do them. Very satisfied.
October 2023 by AleAnto Iancu
I was very excited about my new eyeglasses.I was also happy that they offer 1pair and2nd pair and half price. Everything was OK with the eye test and also they have lovely frames. I trust Vision Express but they disappointed regarding the cutting and fittest of the lenses on the frame. I choosed the offer that I mentioned earlier but I couldn't buy the second pair immediately so I asked the agent gently if they could keep it for me. They told me that is no problem and that I have 30 days to decide and pay. They assured me that they will keep the frame that I've chosen but when I went to buy the pair they told me that my frame is not available anymore even if no one noticed me about it by phone or email. I told them that this is not possible because the frame was reserved alrwsdy for me and that no one noticed me about that. I left the store that day very unhappy. In about 10 min the agent called me and told me that the frame is available and that is was a mistake. OK. Everything fine until here even if after they did my first pair I noticed that the lenses were cutted wrong and also not fitted well. When I was at the shop to talk about all details regarding my second frame they promised that with my second pair they will also order new lenses for my first pair and the technician admitted that the lenses were fitted and cutted wrong. I waited 2 weeks for someone to call me and tell me that my order is ready to collect. No one called me, no one emailed me. I called them in the end and the receptionist was very confused telling me that is not sure that she has my order ready. In the end she told me that the glasses are ready to collect for more than 1 week ago but no one was bothered to call me or e-mail me to collect them. Regarding the changing lenses for my first pair of glasses they completely forgot about it. To my second pair of glasses the lenses were fitted well but also one of the lenses was cuttet wrong. I paid more than 300£ and received this service. I was disappointed and very unhappy about it.i wear glasses since I was 7byears old and something like this never happened before. I'am not a rude person at all and I don't like conflicts but if I am paying for a service I am expecting to receive professional treatment and services. I will buy in the future sunglasses from them but never again eyeglasses. :(
October 2023 by Peter Allman
Prompt, efficient, courteous, helpful & friendly staff. Would highly recommend.
September 2023 by aden osborne
Tried to charge me for selling me a faulty product safe to say I won't be returning
August 2023 by Katie Newbould
Had an amazing experience. So friendly, helpful and knowledgable. Feels like talking to friends. Ruth has looked after to me so well once again
August 2023 by Keith Collier
The opticians who attended me were very polite and skilled in what they were doing as my eye test and eye exam showed. On top of this they have some very high tech equipment which shows a very professional approach to the procedures involved.Highly recommended.
August 2023 by susan harston
I had a problem with my eye and I was seen straight away even though I didn?t have an appointment. The optician and all of the staff were both professional and friendly and I wouldn?t hesitate in recommending them.
August 2023 by Pamela Copeland
Had an urgent C.U.E.S appointment and was treated extremely thoroughly. Would highly recommend this practice. Richard
July 2023 by robert whittaker
Friendly service from everybody.Very in-depth eye examination with everything clearly explained and professionally dealt with.Also clear discussions on how to deal with my changing eye sight and best options.
July 2023 by graham hodgkinson
Excellent service will definitely stay with vision express
