February 2024 by Christie Jones
The trainee pharmacist on the front desk has got to be the most unfriendly, rude pharmacist I've ever met in my life. Which, seems odd as Well is an independent pharmacy. She will ignore you talking to her and then be very sharp. The pharmacist isn't any friendlier. Stick with Morrisons they're lovely and approachable.
February 2024 by Kathryn Barker
Some of the staff here are really rather miserable, and could do with learning some customer service skills to not treat customers like they're an inconvenience for wanting to buy something.
December 2023 by Ellie The Goldendoodle
Fantastic friendly pharmacy!I moved my preferred pharmacy to here recently due to them being so helpful and quick with dispensing prescriptions.I had an issue where I made a mistake and was late in requesting a prescription, meaning I'd run out on the day the signed off prescription reached the pharmacy. This pharmacy usually asks for 2 working days to fulfil prescriptions (my old pharmacy asked for 2 weeks!) Despite it being my fault, they were able to help me and dispense the medicine the day they received it, which really helped me out.Every time I visit, I always find them to be very friendly and extremely helpful.Can't recommend them enough!
November 2023 by Rooney
The woman on the pharmacy reception really needs some training on people skills and customer service.Queued to collect a prescription which had been sent across from the doctors next door a few days before, they?d even confirmed minutes before that it?d been sent as I?d gone in to discuss an appointment with them. Was told by her that they didn?t have it. I said that it was sent over a few days earlier and their receptionist had literally just confirmed minutes before that they had it, ?we don?t have it, you?ll need to get them to resend it? was the response.Went back next door and the receptionist confirmed that it?d gone across days before so she gave me a very long reference number to give to the pharmacy.Went back, queued again for a further 10 mins, handed over the reference, she didn?t even use it, just took my name again and ta-da! It?s miraculously appeared on their system. No apology from her, just ?take a seat?.Honestly how difficult would it have been to say ?sorry, my mistake?.Had she done that, I wouldn?t have written this review.Her manners aside, the service I?ve noticed at this pharmacy has gone downhill over the last few years. I can?t recall a time where I?ve not had to queue for at least 5 minutes just to hand the prescription over, then it?s another long wait for the medication. If you?re in a hurry, use another pharmacy.
October 2023 by Amanda Griffith
Shockingly bad!!! Went in there yesterday to pick up pescription for hubby after he was told by docs it had been sent over . That rude blonde who fails to greet you with a smile tells me it?s not there. This woman I found to be very dismissive , rude verging on passive sarcastic . Went back to docs next door, they were as furious as I was they said the chemist have had this prescription for over a week!! She gave me a code which I took back to rude woman in chemist . I played holy hell and told them I wasn?t leaving until I got this medication. The next thing I know another rubbish member of staff tells me it was collected at 8.30 that morning!! Total rubbish !! I said first of all you tell me the prescription isn?t here when it?s been sat out the back for over a week and now your telling me it was collected this morning , I told her that is rubbish !!! Next minute the medication appears ! They said oh it had been put on the wrong shelf!! What!!!!!?? I could not believe how shambolic their system is , extremely bad management , bad staff needs an investigation , i told them them they need to sort themselves out!!! Disgraceful service and no apology for the stress and hassle they caused sack the lot of them .
October 2023 by Stephanie Durber
Fantastic service from this pharmacy each month, staff have always been really helpful and polite and I have had nothing but great service each time I have needed to use them.
August 2023 by Lizzie KM
Literally the worst pharmacy on the planet. Idiot staff, inconsiderate manner, complete lack of communication and seem to have real difficulty actually providing people with their prescriptions. Waited three weeks for a prescription, attempted to collect it numerous times, final attempt told it was out of stock and I needed to request and alternative, which I can?t do because I?m allergic to the alternative. None of the idiot staff had the foresight either contact me and explain this or initiative to simply say ?have your prescription back and try elsewhere?. Absolutely stupid. What a waste of time. Deserves no stars.
August 2023 by Daniel Williams
I don?t visit the pharmacy often so I don?t have any expectations of how staff ordinarily treat customers but the way I was spoken to, and others, was quite remarkable. Incredibly condescending and belittling. I think all of the reviews here must be referring to the same person. Head office need to address this. Far too much upset being caused to people already in a distressing position.
August 2023 by Philip Harris
I moved to this pharmacy having been using one of the major postal pharmacies. They were rubbish because unlike Rope Green pharmacy there was no personal touch which is important in my opinion. Everybody seems to work together for the benefit of the customers and nothing is too much trouble. When after cancer I was given medication it was the pharmacy who rang up to ask how I was tolerating the medication. You will never get this from a postal provider.If you need meds quickly they will do there best to get them for you. This is a modern business with old fashioned values which is so refreshing in today's fast moving impersonal world.
July 2023 by Angelika Powell
Worst chemist ever, the staff are very rude and customer service is shocking! They never have enough medications and waiting time sometimes reach to half an hour.
June 2023 by Hilary Lomas
This Pharmacy should be shut down. I would award zero stars if possible. The man who serves is so rude and condescending has a total disregard to the fact customers are collecting medication to help them recover or improve their lives, he just adds unnecessary stress. Most of the time the medication is not in stock with " no idea" when it may be. My husband has now waited over three weeks for an item. To buy the item over the counter costs over £13 every two days! Head Office should be informed of the behaviour going on at this pharmacy. Have used Rowlands Pharmacy in Kings Drive Crewe and their customer service is 11/10.
May 2023 by Jordan Ryder
The staff are quite rude, unfriendly and unhelpful. Customer service is awful and there has been multiple issues with prescriptions
April 2023 by mia
Rude staff, customer service is awful, they really show no care or compassion for their customers. Not even a smile. Can't head office see these reviews, something needs to change as most of the customers are vulnerable and need kindness not a bad attitude from staff.
April 2023 by Malcolm Cliffe
Went when told prescription was ready only to be told they weren?t phoned on Saturday morning no answer
March 2023 by Isabella
Appalling customer service. The man serving me made assumptions and shut me down as soon as I began to correct him. Something went wrong with my prescription and he made it very clear that it was not a problem on their end. This particular individual needs an attitude check and a lesson on how to treat customers. I will no longer be using this pharmacy as a result. If I could give 0 stars I would.
