March 2024 by scott Marsh
hello we ordered a water heater Friday told be here saturday never came went back to the store to be told monday went back to the store to be told not arrived and we would be informed by Email went online to track my order low and behold it was in the store no Email to inform us so I went down to get the water heater when I arrived to have the unit installed the supplied fitting would not screw down one fitted and I tried the working fitting on both the hot and cold inlet valve so the supplied fitting was faulty I went back to the store and was met with complete indifference whether i wanted the unit just to be told bring it back for a refund not any concern we have been without hot water since saturday as the unit was expected to be here not happy
March 2024 by Mark Gordon
Needed some contact adhesive and hinges, as luck would have it, I was passing and I stopped in store, thumbed through the massive catalogue and found what I needed, great stuff and as always reasonably priced.
December 2023 by Rob Wylie
Excellent service. I placed an order to collect on Xmas Eve eleven minutes before their closing time (which I didn't realise at the time). I was really keen to get the items so drove straight to the store after I checked the closing time. I arrived three minutes before their closing time. They had the order ready & I was able to collect it. Having experienced multiple incidents s so other trailers where staff lock doors 10 minutes before closing or refuse entry I was impressed. I was able to do the job I needed to do that evening so well done to the staff here.
December 2023 by David Smith
Click and collect available here
August 2023 by Ryan Bardsley
Awful customer service today.Quite unusual for this store, now just full of arrogant kids who haven't a clue and refuse to help.Went to Screwfix who were more than happy to help and found what I needed in seconds.Customer Service costs nothing.
April 2023 by Liam Sharkey
Ordered Manhattan Grey silicone and was given white, only noticed when I got home
February 2023 by joel walker
Fantastic and helpful staff, helped me get exactly what I needed to solve my problem, large variety of stock.
October 2022 by damionmcardle
Ment to open at 7 but doesn't. Still sitting outside at 7:20 and there's no sign of anyone. The phone line doesn't open till 9 as well
August 2022 by Richard Smith
Used Toolstation a few times, but I recently ordered a few items from them, over £500 worth. Ordered online, plenty of stock available, got a confirmation e:mail confirming the order and a text confirming the order was ready to collect to then find out that they missed off the bigger part of the order due to no stock (they refunded it before I got to the store, no problem there) but in this day and age, with the inventory system available there isn't a good excuse to show stock online that isn't available (in fact I'm sure there is a law against it) and then not even tell you that the order couldn't be fulfilled. Not store staffs fault, but if you're ordering something important from Toolstation, maybe try Screwfix instead.
June 2022 by Rachel Binns
The husband popped into the ellesmere port branch for bits and bobs,he never really comments on service , but Mike gave him such amazing service and his knowledge was fantastic that the husband came home and told me this.. WELL DONE Mike, like I say he never says when service has been great and yours truly was for him to comment
March 2022 by paul smith
Ryan and Sammy where so helpful especially when another toolstation branch were not.Nothing was too much trouble?thanks guys!
February 2022 by ste mac
No issues with tool station! Order online and pick up!Item always in stock too which is perfect!!
December 2021 by Dianne Ellis
Great had exactly whot I wanted?
September 2021 by Susan Lord
I have always had excellent service from staff at Ellesmere Port Toolstation but today was exceptional.Joe went above and beyond to help me find a drill part. He is both professional and friendly with a most welcoming smile on arrival. Many companies today do not provide such a high standard of service so you need to be congratulated on your choice of employees and acknowledge the commitment of Joe Thank you Joe , From Sue Prytz Lord
September 2021 by Vitalie F
Untrained staff. Had to return some items, staff members was unable to identify the items I was sold. Wasted time!!!
