October 2023 by David Halliwell
This could be a long one ! We were due to go to Crete early October for a family holiday to celebrate a joint 60th & 30th birthday for me and my son. We booked back in Aug 22 but unfortunately my mother in law became very unwell and we made the decision to cancel. I spent a full day on the phone speaking to TUI and my insurance but to no avail. Incredibly frustrating experience that is still hard to think about even now. Very stressful and upsetting. I don't know why but I remembered the TUI store at Cheshire Oaks Ellesmere Port and as a last resort gave them a ring. They were amazing. They told me they could help straight away. I wasn't 100% convinced but I went into the store the next day and they helped me ammend my booking for all 5 of us (pushing it back a year). After a few days the ammendment costs were credited to my holiday account to my relief and everything was sorted. Maybe when people book a holiday the first place is online and you sometimes don't think about going to book in store, but I certainly will in future. I can't thank them enough, especially Tom who made the ammendments and chased up the reimbursement of the cancellation costs. Thanks you all so much x
September 2023 by Debbie Rizzotti
We booked our holiday yesterday with Leah at the Cheshire oaks store.We found her most helpful,she has a great knowledge and had the patience we needed to make the right decision. We feel so happy with our booking and thank you Leah you are a great asset to your store.We will be back to book another in January and will definitely go to Leah again.Ian and Debbie
July 2023 by Adam Owen
Outstanding service today from a lovely lady called Helen we was struggling for a little getaway couldn't find anything within budget and she put me and my partner at ease she is also very knowledgeable and found us a suitable holiday to corfu. Highly recommend and will use again.
July 2023 by piera morris
We went into the store about 6pm to look at booking a holiday for Neil?s 60th birthday in December. The last time we were there 5 / 6 years ago we had a few issues and was met by a lovely lady Shirley Aleward who sorted everything for us. Imagine our surprise and luck that the person who met us was Shirley again. Shirley is amazing extremely professional , polite, listened and made us feel so valued. Thank you Shirley. Within 45 minutes we had booked our holiday. If anyone is looking at booking a holiday? Please ask for Shirley she won?t let you down.If we could give you more than 5 stars we would. You are a credit to your company and I hope you get the recognition you deserve ???
June 2023 by Paula K
Had the pleasure of booking over the phone with Lisa, from start to finish her knowledge was second to none. We booked Tunisia in the end and can?t wait to get away with TUI.We also looked at the trips she gave us and are just deciding which ones to book. I never book with TUI I am a jet2 customer but feel I was wowed into booking this trip as Lisa took the time and effort with us. I have to say she is a credit to TUI and we even downloaded the APP which I found amazing with the countdown and weather updates brilliant unique experience thank you TUI ?
June 2023 by Mark B
I have nothing but praise for the Cheshire Oaks team particularly Andy. He helped me with a booking amendment and showed huge empathy (in relation to the reason), sorted it with no hassle and kept me updated (rang back when he said he would etc). He was a pleasure to deal with. It's great to be able to contact people who understand, care and have a real can-do attitude. Thank you Andy, TUI and Cheshire Oaks. I would not hesitate to recommend them.
June 2023 by Mike Smith
Can I just say a big thank you to Mike who sorted out my amendment that should have been notified about. He sorted out it all out with the help of Jess and Shirley at your store even with the big move. The only complaint I have is with Head Office as they took 15 days to communicate back to Mike at Cheshire Oakes with a simple email. Once again thankyou. Will definitely be booking with you again. 10/10
June 2023 by Samuel Millar
My Fiancé and I came to TUI to organise our honeymoon. I generally favour TUI and have always received excellent service, but the service we received on this occasion exceeded our already high opinion of them! We were helped through the process very nicely to book our dream honeymoon - we dealt with Lauren and Shirley, who were absolutely brilliant. They were so kind, helpful and knowledgeable and ensured that we have everything we want! Can?t speak highly enough! And would recommend to anyone :)
June 2023 by Sarah Wallhead
A big Thank you again Becky, we wanted to get in contact after our holiday you booked to Riu Yucatan.We had the best time & wanted to Thank you personally for all your help, advice & suggestions.Arranging our special assistance, seats & medical baggage.The hotel was perfect we had a fab time.The staff, restaurant & bars were all amazing. We had a laugh, great weather & went to the white & neon party. Watched the foam party. Played darts & bingo daily.Went on the TUI Tulum guided tour, braved 5th avenue in a taxi.Before I forget to tell you, from this year, coffee makers are in the room & coffee sachets daily too.We had a ball & will definitely be back later in the year or next April.We will be in contact with you soon Becky & thank you so much it was perfect.We can't thank you enough.
May 2023 by Vaughan Hodgson
If I could give this superstore minus 10, then I would. Six staff at the front desk, zero help. I had to ask for a brochure/advice on a holiday to Italy....one out of six staff responded...no, don't be silly, scan a QR code or go online. I left the shop in disgust.In my opinion, there is no point in the superstore, or the staff. Message to the team at the Coliseum shopping park, can we please have a shop that is actually useful?
May 2023 by Jack
Brilliant service been in store a few times numerous emails and phone calls about booking a wedding nothing was too much to ask, initially spoke to Helen before we spoke with Hollie. Hollie was very knowledgeable and had been to the area we where looking to book also pointing us towards the managers who had been to the hotel we had booked. If you are looking to book a holiday wedding etc ask for hollie or Helen when you book.
April 2023 by peter gray
Customer experience brilliant, staff very welcoming, helpful and very knowledgable about our long haul destination, resort and hotels. So much better to discuss a holiday with humans than booking online.We will definitely be using the Cheshire Oaks TUI store in the near future to book another holiday. Thanks for the great service ladies.
April 2023 by Kate Scoltock
Absolutely fantastic service from Liv today. We came in with possibly slightly unrealistic none negotiables but she kept looking and after over an hour she found us a holiday that meant we didn?t have to compromise on anything - great price, great flights and a lovely hotel
Thanks Liv - you were amazing! ??
February 2023 by Chris Green
My Wife and i have just returned from TUI in Cheshire Oaks and the service was fantastic. We were welcomed by a Lovely lady on reception who took our enquiry and was very helpful. We then seen Shirley who booked our Cruise and she was amazing, so friendly and knowledgeable and she is a credit to the store. Thank you for making the booking of a Holiday so joyful and with such ease.
February 2023 by Simon Mcleod
Went in today to book a holiday and I got currency when was there. The staff were very friendly and professional. They couldn?t do enough to help us find our dream holiday. We even had a cup of tea while we were there. We will defiantly be returning for our next holiday. Thank you all again for making our experience so easy.
