November 2023 by Xhan2001
Just been to costa drive thru Sunbank lane, Altrincham. Upon the advertisements it said open till 8 o clock and we was in the drive thru by 7:49. The machine said they was shut. This is absolutely ridiculous and false advertising shutting early without notice up!
October 2023 by 22MarkB
The coffee at Costa has always been poor. But this place is the worst. It?s just milk with a vague flavour that is so mild that calling it coffee is an insult. Terrible. Undrinkable And yet it was full. But I think most people were on the other drinks The coffee is awful to anyone who loves good coffee
October 2023 by babyhk
Great coffee but staff shortages for months has made this venue disappointing . Long wait , tables needing to be cleared . Staff that are there are good but need a lot more as this place can be busy .
September 2023 by Susan Banahan
I went to this store on Saturday as l was having my kitten weighed at pets at home ,as l entered l was getting a take out coffee, the store security who said she was from head office looked me up and down which made me feel very uncomfortable so l came back out if the store to see a lady who had been stopped taking her dog in by Michelle ,l beleive from the owner as she is a small dog she is allowed,however l would just like to say there isn't and notices anywhere at the front of the store that pets aren't allowed l do know they are not allowed in the cafe,l also notice how Michelle spoke the the other assistant really not appropriate seemed to think she was a manager.
September 2023 by williamchris2pherb
Much improved after review but still one of the old issues persists. They used to regularly say they had run out of decaff coffee and sometimes decaff tea. Not a lot to ask for from a coffee shop but it was the case. Same happened today - no decaff coffee. Blamed on the deliverers but as far as customer is concerned that is of little relevance. A shame, as staff are trying much harder.
September 2023 by John G
Israr was very nice and professional and helped me with my decision, it made purchasing very pleasant and enjoyable thanks israr
August 2023 by dmarsden32023
This store is one of the friendliest in the area Paulina the manager is wonderful and the team are a credit to the Costa Brand . I pass three other Costa Coffee shops to get to this one. Consistent quality and excellent customer service also from Patricia Anna Liam and Paige. Best flat white for miles all served with a smile ? Diane
June 2023 by Quest58633214549
The newly refurbished Costa is very clean and airy looking. Unfortunately,the same issues still persist. Toilets are not regularly inspected or cleaned, Tables are left uncleaned with piles of dirty cups and trays left. It was not particularly busy when I arrived but a queue soon built up behind me.... Some shortage of staff perhaps? I had stopped coming in as it looked and felt neglected..... But this will soon manifest itself once more if the staff are not engaged to look after the place... A large place so I'm sure they should do better with the turnover the place must generate.
May 2023 by Laura C
If I had the option to rate this place with 0 stars then I would. Myself & another relative both had food poisoning from eating meat here a few weeks ago (Vomiting, diarrhoea, body aches & headache.) I'm Type 1 Diabetic and ended up having to stay in hospital due to the fact I couldn't stop vomiting and had diarrhoea; both of which had a massive impact on my blood sugars. I had a high level of ketones in my blood (ketones are life threatening) so was put onto 2 different drips. Numerous doctors confirmed I had food poisoning from this Costa due to the symptoms & the fact the food I'd eaten here was meat. After a week of feeling like absolute rubbish, I finally started to feel better. My stomach was still off but I was managing to finally eat small amounts without being sick & having diarrhoea. Myself & my family won't eat/drink at any Costa Coffee anymore as we've been completely put off from this experience
May 2023 by JanetC2029
Good coffee and a great site, but restaurant is tired and grubby. Flooring damaged and held down with tape making it look very dirty.
May 2023 by ada1965asa
Coffee not hot enough. Very poor toastie, only toasted one side underneath bread was damp... Checked the date was today's but item not fresh .. same yesterday lemon drizzle cake not fresh gave it them back. Appalling. Cafe Nero products far superior...won't be going again .
March 2023 by Passport13601175265
Just like the branch in handforth , filthy . Crumbs and paper all over the floor . Mats held down with tape , empty pots all over the place . Not enough stuff to make coffee and clean up . I won?t be going to any more Costa branches until they smarten up .
February 2023 by Max Hemingway
A standard Next store over two floors. Helpful are staff and pleasant, always willing to help. Costa coffee cafe in the Next on top floor along with a PaperChase outlet.
February 2023 by Gill Marriott
Next Home store. Very helpful lady, Val, approached us to offer assistance. Most shops you have to go hunting for someone. Helped us find exactly what we wanted.
January 2023 by TraceyStockport
Oh my god COSTA COFFEE GET A GRIP YOU ON THIS VENUE AND QUICK!!! We have never seen a coffee shop so dirty - these carpets have not been hoovered in a long time!!! Absolutely disgusting hygiene and I have never seen a Costa so dirty in my life - filthy Will not return. Photos don?t show it very well but was disgusting
