September 2023 by Julie Brunt
I would strongly recommend this pharmacy to anyone!!! It was really busy in the shop and Lee gave me all the time I needed to voice my concerns before explaining options clearly and concisely so I could make a considered choice. He really put my mind at rest. Brilliant service. Thank you
September 2023 by claire sawyer
Here you get an old fashioned caring service, the staff know you. So when you walk in if they see you they go and grab your prescription without you even asking.They give great advice and go out of their way to accommodate late or special requests.They have even advised me to go elsewhere with a private prescription as I could buy it cheaper.The owners live locally and are vested in the local community.It?s a shame to see bad reviews; honestly those people can?t understand what it?s like to run a small business and clearly don?t appreciate the work that the team here does.I would suggest they switch to an impersonal corporate service at one of the other pharmacies in town and see how that goes.
February 2023 by Garymydog
Lovely lady serving today very busy no an easy job well done and thankyou very professional and helpful
December 2022 by Cianan Olds
Went in to get my medication and literally got it all sorted and collected in 10 mins, very friendly and helpful staff and quick service. Thank you for such a great and professional service, will definitely return again!
October 2022 by Anthony Beard
I don't know what All the Complaints Are All About ?*?As They Have Looked After Me With 5* First Class Service Since They Moved Into Knutsford About 8-9.Years AgoAnd Not Once Have They Let Me DownEven To The Point Of Delivering Within The Hour When I Had Forgotten To Reorder My Prescription & Almost Run Out!Thanks Again To Lee, Caroline,Dan & All The Fantastic Team For Looking After Me All These Years!I've Really Appreciated It!Please Keep Up Your Dedicated ServicesAnd Don't Ever Leave UsCheersAnthony Domenic Beard.
June 2022 by Louise Charles
Appalling ?service ? from the prescription service. Missing drug ( on 3 occasions they?ve omitted to put this drug in although surgery has prescribed it ) for my aged unwell mother, who called and emailed and was promised the item yesterday yet it still wasn?t ready, resulting in another phone call. Just being fobbed off all the time. The effort now to get the missing drug synchronised with the delivery of the rest of the prescription is a total nightmare. They refused to speak to the surgery and help out and haven?t contacted my mother. At 85 she has to sort it out and email the surgery herself . Chaotic, and as I say appalling service.
February 2022 by Sally Davidson
Thank you to the pharmacist on today 29/01/22 pm she was so helpful with my husband?s bad back . Excellent service!!
January 2022 by Andy Eastwood
I have been a customer of the prescription service since they opened, they used to be the best in Knutsford by far. Recently they have become very dis organised. I always leave it over a week after putting my prescription in before collecting the last 5 or 6 times it has not been ready. They always have a shop full of people like myself come to collect but it's not ready. Today everyone was coming and going whilst I was still waiting, I asked how much longer it would be and was told to always ring in advance shortly followed by a rude comment by an unknown staff member. Time to try somewhere else.
September 2021 by Nicola ?Nikki? Rachel
An absolutely amazing service from The Prescription Service in Knutsford! How have I not used this company before? My prescription was sent from my GP yesterday and they were at my door within the hour with available items, then as soon as they received the pending items today they were at my front door, and it's a bank holiday weekend! Courteos, extremely helpful and just an all round fab service. Thank you Carol and your team.
March 2021 by Joan Wells
Very, very poor customer service and communication to customers. It seems that they no longer deliver prescriptions to your door, but they do not feel the need to convey the halting of this service to their customers. There is no mention of this decision on their website so how are we to know? When I went into the shop to collect my prescription, after waiting one week for my usual delivery, I was advised of the above and was told that I should have phoned after eight days to find out the situation! I am 73, I relied on the delivery of my medications to my door and I feel it is for THEM to contact ME to advise me of their change of service. Needless to say I shall be changing my dispenser,
March 2021 by Pat Morgan
Waited 2days to get a prescription to be done only to be told they couldn?t say when they could deliver.I offered to help by taking two hours off work to collect the prescription myself and when I asked why my father had been left without any of his heart tablets I got asked to get my prescription elsewhere.So I will, as I don?t need to be insulted when I am only trying to use local businesses but I will just use boots instead.
March 2021 by Karen Luckman
Thank you again for all your kindness and support over the years especially today delivering my medication personally after the chaos of a busy day. I'm very grateful. Incredible service.
March 2021 by Sarah Potts
Just want to thank all the staff for how hard they are working and keeping everybody in supply of their medication. Feel for them with the abuse that they are facing on a daily basis now with rude and ignorant people! For gods sake they are there doing their jobs risking their own health and safety! Have some consideration people!
September 2020 by Resident T
Whilst I am sure that the pharmacy is a useful resource to many people in the town, it is incredibly frustrating that the company have chosen our small, quiet cul-de-sac to park their commercial van on a permanent basis. Unfortunately, no amount of reasoning with the owners has resulted in them comprehending that this is frustrating for local residents.