March 2024 by Jen
Staff are always friendly and helpful. They do their best with what they have. Yes, there's a queue a lot of the time but it usually moves quite quickly. Every time I'm in the queue there are literally people who come and join the queue and are tutting and complaining after 2 mins. Just have a little patience and kindness.
March 2024 by J T
I visited the post office recently twice, no wait at all in the morning (say after 9.30).
March 2024 by Hazel Schwartz
Tried to ring just now and CANNOT get thr! Automated line is abysmal. Because I had a parcel delivered and a clear notice I put ON the glass front door for parcels to b placed on floor OUT of sight! Where did he put it 10 mins ago? On the shelf in open View! Either he's dyslexic or just didn't bother reading!
February 2024 by Laura Pearson
Waited in the queue for 25 minutes because the new lad had been left on his own again. When I reached the front he said he couldn?t fit my tiny Amazon return in ?the box? because it?s full. Just get a bigger box! And hire more staff!! Worst customer service ever, it?s like they?re actively trying to be terrible and infuriate people.
February 2024 by Brett Oliver
Huge queues. Clearly needs more staff.
February 2024 by Aesha Nair
Every time I?ve been, the staff are always so friendly and helpful. There is a wait sometimes but never had to stand in line for more than 15 mins.
February 2024 by John Bowden
No one there on Saturday afternoon during open hours. Staff just seem to have shut the store down and left!
January 2024 by christopher forrest
Shocking!A disgraceful service to the people of Macclesfield.They shut the doors at 515pm and have one person serving.Customers then miss the last post because of big queue.There was also a young man another night who refused to serve me at 520pm.I said I wanted one single stamp.This man better suited to work at abbatoir than dealing with the public.I have never come across a post office like this. It is a disgrace that a busy town like Macclesfield is given a substandard post service.The staff other than a very fine older woman have no interest in the people of Macclesfield.This place in crisis and I will be contacting the local MP to publicise this evil post office???
December 2023 by AR
Absolutely terrible and appalling.Massive queue between 20 and 30 of us waiting for 50 minutes at 11ish.Only one staff presented in post office.I confronted the staff nicely and she did not give a hoot and she was being sarcastic. No sympathies whatsoever. Stay out!
December 2023 by Peter Shaw
I'll post a proper review if I make it to the end of the queue. Wish me luck
December 2023 by Stewie
Negative Stars - Avoid , only one staff on out of six windows. Long queue of 25mins, only to be told once at window. "you have no chance" from the lady at the window "to come back in 20mins". only to queue again for 20 mins more!
November 2023 by Charlie Newell
Awful service. 3:30 on a Tuesday and I?m 16 people deep in a queue that has even more people behind me and there is one member of staff on, one dithering around but not on a cashier post and no call-outs for help. Service is dreadful and I will make sure to avoid this going forwards. Never had such poor service. Put more staff in!!!
November 2023 by Maurane Bee
This place is an absolute joke. The staff is not trained and rude. I can't believe it. I waited in the queue for 30mn to post a letter. There were two women at the till only one was doing something...Then, asked for another service and been TOLD OFF by and older MOS for doing the wrong thing when the untrained MOS (who also didn't know how to count £10 - £2.2 !) told me to do so. They also told me I was wrong. This is unacceptable an absolute disgrace. Will not go back here, don't waste your time.
November 2023 by jon kenway
Despite being the main post office located in town, they are always chronically understaffed. Two staff on if you?re lucky. Privatisation and WHSMITHs profits have really turned the post office into an inefficient, slow and frustrating experience.The actual staff they have are kind and nice, but the service is horrendously slow.
October 2023 by James Bennett
Just came from North Wales to collect a parcel and they are closed due to technical issues and haven?t updated it online. I?ve tried phoning them on multiple occasion over the past few days and they haven?t answered the phone once.