October 2023 by Nathan Stirk
Very friendly and great service. I had my wedding ring resized and polished. Would highly recommend, very pleased with the result. Thank you very much for your help.
July 2023 by Charlotte Barrett
Lovely compassionate people. After my mother had been conned by TJC shopping chanel of £10.000 on jewellery, examined all jewellery and confirmed, tat! Paid top money on whatvthey could buy.x
March 2023 by Rosheene Coyne
I hate to post such a negative review, especially when we should be supporting local businesses. I trusted Hilton?s with my engagement ring just over 2 weeks ago. We originally went into HSamuels who advised us they were busy and we would be looking at a few weeks. Understandably we didn?t want to wait this long, we had just got engaged and I wanted to wear my lovely ring. We shopped around and came across Hilton?s, who advised us it would be back within the week. It was explained that the gentleman they use picks up items on a Monday and delivers them on a Friday but can sometimes surprise them on a Thursday. The man explained that he would call when it was back. We heard nothing on the Thursday, I was excited so I asked my partner to call to see if it was in and he said no, he would call us tomorrow. This is when it started going wrong, we never got a phone call. We had to call them again, they made no attempt at calling us, we were told that the ring wasn?t back and he will back back tomorrow, again no phone call. My partner calls again and explains that he isn?t happy as he?s waiting around. Then man says the ring isn?t back and won?t now be back until Friday, a whole other week. We spoke and advised of our unhappiness, we only chose this place as he said 1 week, if they were honest with us and they were experiencing delays we could have tried elsewhere. The gentleman then advised he would get the ring back by Tuesday?again no phone call, we tried to call them and they don?t answer the phone. We finally manage to get through and we are told Thursday, no answer, voicemails left. We have called again this morning as we still hadn?t heard anything to be told it is now in the safe. We are new to the area and I can say this will be the last time I use Hilton?s, they have been ignorant, unhelpful and don?t know customer service. If you say you are going to call someone it is basic manners to call them. I understand delays happen but if you keep in touch with customers and explain, customers will be more understanding :(
December 2022 by Paul Heald
We lost a stone in engagement ring(absolutely devastated)?..popped in was told we would get a call later that day after evaluation, duly received everything explained about the work that would be undertaken?.just over a week later advised the repair was done and ready for collection?.absolutely fantastic service from start to finish, would highly recommend Hiltons of Northwich to anyone. Thank you Paul&Bren.
December 2022 by Paula Birch
Took a watch in for a strap repair ,got told 1 week .3 weeks later notified repair done after chasing it ,went on my hour journey in snow and ice to collect only to find the shop all shuttered up.Website says open.Not a happy customer will not use again.
October 2022 by sue furber
Fantastic service. Repair to diamond ring (lost diamond) looks brand new afterwards and yellow gold ring dipped in white gold looks stunning ? . 5* friendly, efficient speedy service not a fault in sight. Highly recommend ??
October 2021 by Chris Woodward
Always fantastic service and quality of goods. Had two watches needing new batteries would not think of using another jewellers when we have one so good
October 2021 by Bert White
Very friendly service, clearing a deceased relatives jewellery quickly, professionally and for very fair prices. Highly recommended.
October 2021 by Joanne Robinson
Received a very professional, personal service. Sad to see some trolls being spitefull, trying to ruin a good family business.
October 2021 by James Whalley
Very friendly and efficient service. I have had my watch battery replaced by Hilton?s on several occasions and have not been disappointed. The main thing which I think is great is that you?re always made to feel welcome which is important in this day and age. I would recommend Hilton?s over any other jeweller in Northwich simply due to customer service
October 2021 by Cindy Noble
I could not fault the service, care & attention I received from Mr Hilton and his son. Unfortunately a battery had corroded in the works of a very expensive watch. I was kept informed of the process and It was efficiently repaired much to my delight. I would certainly recommend this family run jewellers
October 2021 by Jennifer Jameson
I left two rings to be re-sized shortly before the last lockdown. Was most upset when I was unable to reach Hilton to establish when/if I could collect my rings. Subsequently, owner personally returned my rings to my home address and has explained that the shop was flooded at the time causing damage to the phone lines, which explains why I was unable to reach them.A nice family run business who have gone out of their way to remedy my initial concerns and provide a first class service.
October 2021 by Gary Olive
Quite simply what a great jeweller should be. Family owned and run, friendly and professional. Cannot recommend Hiltons enough.
October 2020 by Janice Winch
Very pleased with the very efficient service here. I have dealt with Hiltons on two occasions and I could not fault the wonderful service, value for money and the care of the staff. Highly recommended.
October 2020 by Paulo Peixoto
Giovanni is amazing at his job. Fantastic customer services with great personality and very friendly person. Recommend it highly and also prices are very good.Paulo
