February 2024 by Biggy Big
Excellent experience here with all the staff members and the optician too. Genuinely friendly and highly professional, made to feel welcomed and like a person, not just another conveyor-belt customer. Would definitely recommend this Northwich store. 5 stars!
February 2024 by Caitlin Short
I had an appointment today and had to cancel because of my husbands work as he got held up. I was told they had nothing till the 24th and to try elsewhere to get booked in. Totally fine no problem.However, I had a call back from a lady called Harriet. She was quite abrupt with me about cancelling and asked if I could come in at 12:30 which I couldn?t do. The conversation that followed felt very argumentative on her end and quite rude if I?m honest and for no reason at all!The reason for this review is so that in future hopefully Harriet talks to customers with a little bit more patience and understanding. Instead of speaking to them like they?re stupid and irritating. Really disappointing to be spoken to like that when I?m seeking help. I?m clearly concerned about my issue and I don?t need to be spoken to like that because I can?t come in at the time you?ve asked or I?m not understanding something.
January 2024 by Likes For
Awful customer service, awful administration, won?t be using again, time wasters.
January 2024 by Paul Forster
Have used this options for 20 years never had any problems, always friendly knowledgeable sraff
December 2023 by Andy Sutton
Reading glasses all good and excellent service ?
December 2023 by Stephen
Great staff - very friendly and welcoming
December 2023 by Dianne May
Great customer service from all the staff I encountered, especially becky who helped me choose my frames. Would highly recommend.
November 2023 by Ruth Bailey
Brilliant service.Love my new glassesThank you northwich Specsavers
November 2023 by Rangeeta Bhamra
Had issues with my glasses frame as they kept breaking and it seems my lens were too heavy for the frame I chose. I raised my concerns and Linda the manager dealt with them so quickly and professionally. Really pleased with the service I received today from everyone at Northwich today , thank you all so much :)
October 2023 by David Sahlman
Great visit, optician did a good job of describing details of all the tests taken and what was going on with my eyes during my annual eye test visit . Visit was also very slick/ efficient.
October 2023 by David Burnham
Eye examination was thorough and good. I was having problems reading text on my pc with my previous glasses (not prescribed by Specsavers) and my new glasses sorted this out fine. However I am not getting the distance viewing too well and have resorted to using my old glasses when I drive my car. Will be in contact with Northwich branch to see what can be done to improve this situation.
October 2023 by Roger Shepherd
I visited the Northwich branch this week with a worrying issue and within 24 hours I had numerous tests and an appointment at Leighton Hospital which diagnosed Glaucoma and a treatment plan put in place.Thanks to all for superb treatment.
September 2023 by Maisie Hardman
Went in today and i didnt get their name but had a blonde women deal with me and honestly found her really not friendly and just not willing to help at all. i kept getting interrupted. Think id rather travel to a different branch so i dont have to deal with her again.
September 2023 by Jill Evans
Spec savers Northwich used for years. They were brilliant with my late dad who constantly sat on his specs! With me they have provided umpteen pairs! Linda manager, and previous Linda fab people as are all staff there.
August 2023 by Polly Dailey
Excellent professional service, I was made to feel extremely welcome and not rushed.Completely satisfied with my visit and would highly recommend a visit.