October 2023 by susan lea
Went for my first visit today, all staff so friendly and optician was so good explained everything. Ladies on the shop floor from when I walked in to helping me pick glasses were so nice. Thank you 5 ?
October 2023 by Sarah Nelson
Amazing. Really helpful staff and the ophthalmologist was really thorough and explained everything clearly. Would massively recommend so much so my mum made an appointment the next week. Thank you
September 2023 by Johan van Eck
Always a pleasure visiting the Northwich branch. The staff are professional, knowledgeable, friendly and helpful. Taking time with customer and never let you feel rushed. A real credit to this branch.
August 2023 by Steve Nicholson
Very helpful, understanding and it was a pleasure to deal with them.
August 2023 by Pam Steel
Excellent service from Liz. She explained everything in detail. My finances were not up to buying top of the range glasses, Liz explained the split payment option ( no interest) this was so helpful for me. The lady who tested my eyes after Liz was very professional and explained everything. Thank you Liz and the lady who tested my eyes. Kook forward to seeing you on the 18th......Pam Burrows
June 2023 by Matus Krupar
Hate to give bad reviews, but...this is how I feel after my eye test at Vision Express Northwich. Staff at this branch was really nice and friendly, person who did my test...not sure, so lets say neutral feelings. I booked my test online and I chose the 3D test as well for extra £10. Did she done 3D test as well? Im not sure as the whole test was done in approx 20min and on the end I didn't received any feedback if I need to be worry in the future or not. Main reason why I booked my test was previous injury to my eye and sometimes I have quite strong pain at mornings. She confirm, I have scratch in my eye and it will be fully ok after 5years and I need to apply gel to my eye every night (what I already know and have gel for dry eyes). Is there any option to heal my eye faster??? When I pay for my eye test, they give my printed document in the envelope. No explanation, nothing. There is just 2 results DIS Sph +0.75 and AIDED VA 6/6. At home I searched 9n google what its mean and find out its just my long and close vision result. Sooo, paying to let me know that I can read letters from long distance and I have ok vision for short distance? Looks like the worst spending money this year.Will be nice to have results from all the test which has been done and also have some feedback on the end.Will be Vision Express my choice in the future? Not sure, but defenetly not at Northwich
April 2023 by Kyle Armstrong
Fantastic Eye check experience, didn?t feel rushed to make a decision between lenses or pressured to buy glasses once test was complete.
February 2023 by Brian Taylor
Excellent professional and friendly service, the details of the photographs of my eye were explained fully. I used to visit a competitor in the town for my glasses and I can honestly say VE are far superior in many ways.
December 2022 by Samantha Lewis
Absolutely fantastic service. They found out what was wrong with my vision immediately when I've had other eye tests in the past and they've never found the exact issue with my sight. Not sure why it taken 30 years for anyone to be able to tell me something I was born with but these lovely people diagnosed the issue! Thank you so much and I look forward to receiving my glasses in the next couple of days. ??
December 2022 by Stacey Horsfall
The 2 ladies there on Saturday were so amazing. Helped me pick my pair of glasses to fit my face and style, I got compliments from both of them, and it was so nice to just have a natter while buying! Didn't feel forced into anything either?
December 2022 by Scentimental Journey
Incredibly helpful and knowledgeable staff. I was unsure if I wanted to do more than just browse on the day, but ended up trying on a number of frames, discussing my lens options, and ultimately having an eye test.
December 2022 by Damon McConville
Great service from booking to appointment, really friendly staff. A pleasure visiting there.
October 2022 by Adele Wardle
Lost my glasses, I went to Northwich store and there was only 1 member of staff in due to sickness. The lady was so professional and attentive. She took everything in her stride and paid full attention when measuring me up for my replacement glasses.
October 2022 by Stephen Ruscoe
Staff were very friendly and informative. With the range of glasses you have I managed to find a pair I liked almost straight away. The lady who delt with me on the Saturday was very nice and made the experience very easy. Thank you
October 2022 by Rick Golden
Had my eyes tested on Sat 1st Oct and from the first minute to the last the service was the best I?ve ever had at an opticians.
