March 2024 by Ben Davies
My wife & I used this Specsavers for the first time recently. Both had designer glasses in the 2-4-1 offer. Firstly, the Optician was fantastic. Polite, professional and explained everything to me about vari-focals that I needed. We then chose our glasses and the service was brilliant. Store manager, again, extremely polite and professional, as well as, all the staff. Finally, settled on vari-focals and one normal thin lense. However, I changed my mind again a couple of weeks later, and they were excellent once more by allowing me to change to vari-focals lenses. I also got a refund back from the ultra-thin lenses. All in all, a thoroughly professional service. A credit to the company. We will be bringing our daughter back soon! Thank you.
February 2024 by Roisin Robertson
Extremely warm welcome, professional but never stuffy. I would never want to change from Runcorn Specsavers, they are open and honest. I?ve been back and no need to change my prescription!! That has never happened at any other store, here they genuinely care about the service they provide to individuals above profit. I trust they will always care for me with integrity.
February 2024 by michael Luhring
The option's is good but rest of the staff are waist of space no one helps you pick your glasses your just left there standing around
February 2024 by shirley miller
First honest optician I ever met in 1994.After 27 years of being prescribed glasses by numerous different opticians, due to my job, I was finally told the headaches were because I didn't need them!!I had almost 10 years of 'glasses free' life thanks to Mr Jones at Runcorn Specsavers, who wasn't worried about losing money on a sale!I won't use any other opticians.
February 2024 by Craig Donnelly
Great professional customer service!
February 2024 by Kathy Flanagan
It is a pleasure to visit this store, every single person from the Instore greeter to the young man who fitted my glasses were so friendly, knowledgeable, and took their time to explain the process. Would definitely recommend this store.
February 2024 by Ian mcmahon
Excellent service good choice of glasses
February 2024 by Annie Van Gordon
I love visiting the Runcorn Specsavers. The staff are always so friendly and helpful to not only the customers but each other as well, it's so nice to see. If I needed to get a job at an opticians I would definitely want to work there!The waiting times are never very long and the whole process is pretty smooth.
February 2024 by Bri Mc
Very helpful staff.
January 2024 by David hesketh
good experience overall would recommend
January 2024 by ray warburton
The eye test done -ordered new specs- arrive I could not see with them. Second advent made. -a Lully better - told to try for two weeks -still issue took back re adjusted-told to try again. This time not subject recross signs. - too them back. Told to return the next day and they will re test my eyes- arrived in time waiter 70 minutes to have the re test - other customers arrived after me -seen befour me-I got fed up and gave the new spec to the reception and told them tovrefund and left store. They then rang and said I needed to return as they can make a refund unless I am presentI have wasted so much time and effort yet their customer service is not acceptable - don?t waste your time coming to this store
December 2023 by Fred Bishop
Very well looked after as usual, getting to be expensive though, I don't know how long I can sustain staying with you or looking for an alternative for next time, regards and thanks..Fred
December 2023 by Terence Owens
This is my personal view its dependent on who does the test etc My experience in the Runcorn branch was exceptional. The young Irish lady was outstanding in her examination of my eyes and needs ?
December 2023 by june dockerty
The staff were all very helpful and professional.
December 2023 by Shykat
Still can't get verifocals to work as they recommended.