December 2023 by Ersin Tefikov
Absolutely appalling customer services. Clearly did not want to serve me or listen to my order. The staff continued to talk to each other. When served my order ,they don?t know how to make macchiato
November 2023 by DT TT
Ordered eat in but was given takeaway.
November 2023 by Yolanda Tang
My glasses suddenly broke and whilst quite blind, Hana and Kim from the Sandbach Southbound branch were absolutely amazing! Even though I just asked for tools to do it myself, they went the extra mile of fixing my glasses themselves and doing as much as they could to ensure my glasses wouldn't break again for the rest of my journey. Honestly saved my night as I still had a very long drive and unlike other staff at Roadchef (at McDonald's) they actually stepped up to help. Big love to Hana and Kim :D
August 2023 by Morgana W
Don't stop if you have a baby and disabled person in the car. We sat waiting for ages for either a family or disabled bay. Every one of them were taken by lazy people eating in car, not one child or disability badge in any of them. We were so desperate to stop, feed baby, eat and use loos and nappy change too. Yes, it was busy but spaces, unsuitable for our needs were available further back. Management, please check.
August 2023 by andrewdB7529LX
The food eating area was dirty to say the best with food and litter all over the floor. The floor which looked clean with sticky and that made it feel even more dirty. The wait for McDonalds was almost 20 minutes and actually not that busy. The toilets were dirty and smelt strongly and not in a good way. The car park was a mess with litter. This is by far the worst services I have been too.
August 2023 by Tracey Golding
Absolutely appalling customer services. Clearly did not want to serve me or listen to my order. The staff continued to talk to each other. When served my order which was then missing the syrup I asked for (as they weren't listening) the staff member was rude when asked if the syrup was in, requested I needed to pay for it as he hadn't charged me. If it had been a genuine error, absolutely, but I got the distinct feeling as I approached the till it was an inconvenience.
July 2023 by David Allen
£2.50 for a bottle of water ! Apparentlywater isnt £1 with a hot drink as the hot drink (cortado) wasn't large enough for that offer to stand.The cortado btw was £4.05
July 2023 by Solomon O
Had Lunch at Fresh Foods at the Roadchef Sanbach. We had freshly made fish and chips with mushy peas. It was nice and it was fresh
July 2023 by Dean Hearson (deano0114)
The lad who did my Flat white was so proud of his leaf
May 2023 by Dave Brayshay
When I say that this is the BEST service i have recieved, i just don't mean in coffee shops, i mean ANYWHERE! I dont give this sort of praise easily as those that read my reviews know but the way i was treated from start to go was simply impeccable..thank you to SOPHIE, DAN and KAREN for literally blowing us away..keep it going guys and hopefully your seniors will read this and use your skills to encourage and train other Costa employees..?
April 2023 by Zachaeus Obonyo
Can't get an order right. Nearly killed my friend who has an allergy
March 2023 by outandabout2007
Desperate for the toilet stopped at Sandbach toilets borderline ok. McDonalds food cold (not a thing we normally eat) it was getting late, floor could do with a sweep and accompaniment station not well stocked But the biggest shock was prices in Menzies £2.55 for bottle of water I decline and at a tesco express got 12 for some price. As a result I will not give Menzies my custom anywhere now. Tip Use toilet and leave ensure you have enough supplies for long trips.
October 2022 by 136charlesk
Convenient for a coffee and sandwich. Relatively clean, no major issues. Was very busy but that wasn't surprising.
October 2022 by Andrew Curry
Shambolic non-existent service from the staff at Costa Coffee inside the southbound services on the M6 at Sandbach. I stood there at the checkout for 8 minutes without even being acknowledged before I eventually put back everything I'd picked up to pay for and walked out without a drink and without my lunch. The two members of staff plodded through the two orders they were working on without even bothering to say hello let alone serve me. Complete ignorance. Not a training issue either, just completely brainless people.
August 2022 by Aqsa kh
Terrible Customer service, an older member of staff in particular was clueless, intimidating and not helpful at all. As people of colour we had a negative experience which we noticed was directed only to us as the white customer after us received a warm welcome. We were also talked down to as if we didn?t understand what was being said when in fact the staff didn?t know anything about their own rewards system.
