August 2023 by kathryn shaw
The latchford store is awful, smelly stained clothes
April 2023 by fiona duckworth
Great shop plenty to offer really goid prices and friendly staff
June 2022 by Aida Lalaj
I had the worst experience in a shop ever since I been in Warrington. I was doing shopping there with my two kids and an old blond lady was serving on the counter, kids went to the toys section to get some toys and I was looking the clothes, as soon as kids go there she said not to touch anything there, I left looking clothes and go to kids, I said I?m looking them after don?t worry, they picked up two toys and came with me, I choose few things and went to pay, before she scan a tow I asked for the price and she said £3, I gently asked her that I?m not going to buy it but she started angry saying that if your kids touched it you supposed to buy it, I said is expensive and didn?t have a price on it to know before just why I don?t want it, but she turn and said I want let you come in the shop next time if you do same. I really feel bad and I?m not going back anymore on that shop. This review is for Bernardo?s in Warrington next to Aldi and Costa
January 2022 by Jason Jones
Came in here with my partner at 4:40pm as we know it shuts at 5pm however just wanted a quick nosey and possibly buy a few purchases to help support the charity and they locked the door as soon as we had walked in.A lady knocked on the door and was ignored, there was no clear signage to advise of doors locking prior to it closing however she was simply ignored.Her mother was currently in the shop and was taken aback at the clear disregard of the knock at the door, she called out to her daughter to tell her it was now closed.She spoke to my partner and mentioned how poor service it was to leave her outside in the rain. She walked over to the counter made a comment about how rude it was and left the shop immediately.After the lady had left, a blonde volunteer stormed to the door locked it and began having a go at my partner for agreeing with the lady and told us that we should have better things to do like put tea on than come out shopping so late. She moaned that she'd been there since early hours and had a home to go to as well.This is understandable BUT your Google site says open till 6pm, we know it is 5pm as we regularly provide donations where possible and often buy a few items every now and then. The blonde woman's attitude was so down right disrespectful we just wanted to leave the store.The manager ushered me and my partner out of the store and did not apologise for the utter disrespect from her volunteer who showed zero remorse and a lack of customer service, however said that the staff do not get paid and do not deserve abuse. This was not abuse, my partner had an item of clothing in her hand that she was about to purchase before the blonde woman came over kicking off for having an opinion stating she is entitled to an opinion too. Yes. Yes you are but not at customers on a public shop floor. As we left a few other shoppers also left clearly taken aback by the whole facade.Lesson to learn: if you want a peaceful shopping experience where you feel wanted for your customer and not to be shouted at for agreeing that what they do is rude then do not shop here.PS this is not the first incident of a poor workmanship attitude, one of our neighbours shopped here a few months ago and came home within five minutes because she heard two members of staff complaining about customers picking up items and not putting them back where they found them.This is a common problem in EVERY SINGLE shop and the workers deal with it, like the waitresses do cleaning tables and the warehouse workers who have to brush up at the end of their shift.If you don't like it don't work there. Customer service training and signage on the door is required.
November 2021 by tee c
Fairly big store, I do find it grubby and smells a bit if I'm honest. It sells some furniture, white goods, as well as toys, clothes, bricabrac
August 2021 by tee czar
Fairly big store, I do find it grubby and smells a bit if I'm honest. It sells some furniture, white goods, as well as toys, clothes, bricabrac
January 2021 by Laura Brown
Always a lovely calm atmosphere. The gentlemen in there is always smiley and kind and the shop itself is just very very pleasant
October 2017 by Pauline Buckley
Lovely staff
Clean tidy shop
Love this place!
