January 2024 by Paul Smith
Convenient location , never had my product ,but helpful staff who tried to assist.
December 2023 by Frances Patter
Got the majority of my Christmas smells.so much to choose fir and reasonably priced
December 2023 by Mollie Smith
I visited the store earlier tonight and was impressed with the stock and layout of the store. I was very eager to come back again due to the vast selection of different high end brands, however, this now won't be the case as when I got to the till I was greeted with the worst customer service I have ever experienced.Paying was easy on the self-checkout machine, however, my boyfriend had a security tag on one of the items he purchased which needed to be removed before we could leave. Although there were 3 members of staff all around the checkout area, they were more interested in chatting amongst themselves than helping which caused us to have to join the queue and wait.As we were waiting, I overheard one of the girls (sadly, I don't know her name but she had black hair) who was standing around chatting aimlessly by the till say "Oh my god, why is everyone coming to this till now?". I was quite stunned by how unprofessional this was, especially with the volume she said it at and the fact there were around 6 customers in ear shot of this statement. Clearly the look on my face said that because she followed up with "Oh my god, her face... I can't... I'll have to have a moment after that one" whilst laughing at the top of her lungs... Again, at a very loud volume - loud enough that I could hear it. A comment that was clearly about me because once she had stopped laughing around 2 minutes after saying this she made her way over to me and my boyfriend and asked what we needed.I now don't think I will be returning to the store as this was very unprofessional and made me very uncomfortable and leave the store feeling quite angry, which is sad seeing I would have 100% returned with the products I saw on offer.
November 2023 by Chris Horne
Very helpful. Pharmacy very quick and efficient. Great car parking (which is free for a period of time)
November 2023 by Anne Sims
Served by Fin on the No7 counter today - excellent service very informative about No 7 products - really friendly lovely girl
November 2023 by Jonahsw 132
Door security follows us round the shop every time we go even though we go there roughly every week
November 2023 by Michele T
Went on spec for a flu. Jab. Currently after recent illness at risk. Pharmacy lady was most helpful pharmacist gave me a flu vaccine and I qualified for NHS jab. So, not only were they helpful, but I didn't have to pay.
November 2023 by Louie Evans
Great staff aside from the security guard that decided I had to be followed the entire time making me incredibly uncomfortable. Staff were funny and knowledgeable and genuinely seemed like they wanted to help! Large selection of products and everything was laid out nicely and well stocked
October 2023 by Frank Barrow
Very disappointing customer experience today, we had forgotten our boots card, so asked a store member if we could use a normal till, so they could look up our details. They replied no, even though 2 staff members were stood there, pointed us back to self serve tills and said that as we didn't have our card none of the offers would apply. In other stores they have been more than happy to help in the same circumstances.
September 2023 by Kevin Sheridan
Friendly staff. Pharmacy was helpful gave good advise for my bite.Shop was roasting however.
September 2023 by Carol Dawson
I wanted a Clinique face make-up. The shop assistant was very helpful and helped me to choose the best type of make-up and colour for my skin.
August 2023 by Olivia Sutcliffe
Horrendously hot! Since summer 2022, you have had no air conditioning. It?s not a nice place to be on a warm day, and I feel very sorry for your staff, who look like they could pass out from the heat!
August 2023 by Lesley Barrett
I went in to replace some no 7 items. The assistant was really helpful. She was able to reduce my purchase by £10 and introduced me to a new product. I have always found the staff really helpful in boots. I think we will miss this service with the self check outs.
August 2023 by Suzanne Ramsey
OK. But incredibly hot in the store. Staff very helpful, store kept tidy. Security guard by the door always on his phone.
August 2023 by Geegee
Man behind the counter at the pharmacy was quite rude and impatient, only went in for pain killers and was im only allowed 1 box, also its so hot can only bare to be in there for 10mins
