December 2023 by Laura Bareham
Shambolic. The people who answer the phone have absolutely no idea what they're talking about and on all three occasions that I've tried to make use of their services, I've been misinformed over the phone despite asking for clarity numerous times. Most recently I was assured over the phone that works could be carried out, arrived first thing on my appointment day only to be told "you know we can't fix that right?" An absolute waste of time and I'll be cancelling my Halfords Motoring Club membership too as I wouldn't even trust the Warrington branch to change a bulb to be honest.
December 2023 by Shirley Bentham
Stopped by to ask about tyre pressure in my Mini Cooper and lovely staff member named Chris told me to drive my car over and he would take a look . Within minutes he checked each one and put correct tyre pressure in for me and helped re set computer on dash board. He was an absolute star, very polite and friendly and an absolute credit to your company. He even wished me a Merry Xmas! Made my day.
December 2023 by John Crook
Brilliant staff fantastic so helpful got my dash cam sought and been fitted SundayThanks
December 2023 by Stan Williams
Came in for a replacement bulb and fitting todayPaul was extremely helpful and replaced the bulb no fuss
December 2023 by Michelle Ewen
Huge thanks to Ethan at the Warrington branch of Halfords who performed a free car check on my vehicle today. I don?t feel very confident with car maintenance, but Ethan was so kind and reassuring. He put my mind totally at ease. Now that I have had my lightbulbs changed, my windscreen wash topped up and my oil and battery checked, I feel much safer on the road. I also signed up for the Premier Membership option, so I can look after my car better all year round in an affordable way. Thank you Ethan!
November 2023 by mike mather
Excellent experience at Halfords today. I was given exceptional help and advice from a member of staff regarding Diesel Exhaust Fluid from a staff member, who also helped me top it up.
November 2023 by Linda Cooper
An emergency car battery change at Riverside Halfords Warrington which Dan changed with a smile. Total professional ? and the lady behind the till was so helpful too. Outstanding service
November 2023 by Nichola Twiss
Popped in to replace a headlight. Great service from Chris and Paul at Halfords Riverside Retail Park, Warrington tonight. They were super helpful and friendly. They helped out a damsel in distress, thanks guys!
November 2023 by Paul Randles
Poor service from assistant in the aisle wasn?t that interested just said go to the till they?ll help you. This then took a further 10 minutes being ignored at till, he eventually served me and resolved my enquiry.
November 2023 by Joanne Braisdell
Not too happy about your staff member telling me that everything will go paperless and cashless soon and looking at me in a weird way when I said it won't go that way, that's not right, I won't be giving my data to Halfords or any other shop, if you will stop providing paper receipts I simply won't shop there.
November 2023 by kaytee mackenzieq
Paul was great and friendly, got a bulb fitted within 5 minutes!
November 2023 by Robbie Davies
Really helpful, I asked for advice on engine oil and they went and got it for me and it was on offer!
November 2023 by Tim Wright
Went in looking for a couple of items that were showing as available for click and collect on the website.The store was fairly busy but completely understaffed, with only two employees on the tills and no others to be seen anywhere.Queued up to get assistance, and asked if they had the items in stock as I couldn't see them on the shelves. Was simply told that if they're not there, they don't have them. No offer to check the system or look in the back, and an attitude that clearly indicated he didn't want to be there, let alone help customers.Ordered off Amazon instead. It's no wonder people are shopping online more and more when the customer service in brick and mortar stores is so poor.
November 2023 by Owen
So easy to get replacement headlight bulbs, the website takes care of that. Popping in and getting them fitted was quick too, under 15 mins or even quicker! Chris L was so helpful even though my car can be a bit tricky with replacing bulbs. Thanks Chris L!
November 2023 by Lidia Siry
Omg...that was just an absolutely best customer service experience I've ever had as a driving instructor,,,, Mr Chris helps with everything and was so helpful and experience ? feel so confidence and very welcome. Thank you so much for your help ?
