The most shocking service in this ‘bank’. No staff at all. Three times I’ve visited and they say go to Runcorn instead. Why have a bank branch in Warrington? But since they have no staff, they don’t care about the poor reviews or service.
October 2023
Excellent customer service
October 2022
Shocking customer service, not helpful. Terrible attitude, made me feel like I was wrong asking a question. So glad it’s not my branch
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.