January 2024 by Belladonna nightshade
Ordered fillet burgers. No lettuce no mayo. Couldn't even put food in the bag right as ended up with beans everywhere. Fillets were cold as well.
January 2024 by Haley Humphries (Elkin)
Absolutely shocking service firstly my order was given to a group of teenagers that had drank some of the oreo krushem and placed the food on a table. When I queried the order the teenagers said that it was mine and the girl serving said it wasn't her fault and gave me the food tht had been touched and drank by the teenagers, then waiting for a second order for family, food and drink was left on counter next to me so I said to the girl no one is shouting the numbers out who's is this food to which she replied rudely I don't know I didn't put it there. So I said there is no need for the attitude, then another staff member starts getting involved to which I then got high rated as she was arguing with me, in all I had 3 staff members arguing with me so I asked for a manager. The manager came out I explained what had happened and my large order was not replaced just the small order, the food was vile and cold and the staff have serious attitude problems . I will be escalating the matter to head office, it seriously needs closing down
December 2023 by Dakino Ovidiu
I ordered at 10pm and my order was accepted and at 22:49 I got a text saying my order is been cancelled never ordered from KFC
November 2023 by geraldine mcclean
Got home excited to dunk me chips in the gravy only to realise they have started putting some absolutely awful seasoning on them don't know why they have to change something that wasn't broken surely this should be optional won't be going
November 2023 by Derek
The place seems to just employ moody teen girls that roll their eyes and throw the food around in tantrums, then laugh when you call them out on it.I think it's just embarrassment due to not knowing how to interact in society when held accountable.Shame.
November 2023 by Alastair Woolley
The toilets weren?t clean, no toilet roll, hand dryer not working. Restaurant area was cold and lots of tables were not clean. Self service machines are not a good option for me, and only 3 were working.
November 2023 by Naomi Robinson
Terrible service order was wrong which costed me 20 pound. When I said what was wrong he said it?s his first day and laughed. Didn?t give me my extra chicken that they said they would. Didn?t get corn on the cob what I asked for instead got gravy. Messed up my drink. Which then was made correct and got given free one. Not happy with this service
November 2023 by Kevin Phillips
The staff are always miserable here. Don't know why. The toilets are a bit dirty, the hand dryer in the male toilets has been out of order for a few weeks now. Don't think we'll be back. Used to be ok. Not now.
November 2023 by Georgia Foster
Nice food. But poor service. My number went off the screen, so they just ignored my order! Wasn't until we said something they sorted it!!
October 2023 by claire
Waites 17 mins for food at the drive thru then the Food went in the bin because staff refused to wrap 2 hot wings separately!I advise anyone using the driver thru to travel to Latchford as service is100% better!
October 2023 by Bekindto1another ?John?
Good KFC restaurant, comfortable seating. Nice decor. Good chicken. Could have self dispensing sauces instead of the sachets though.
October 2023 by Samantha Walkeden
Ordered 2 fillet burger meals and a corn on the cob.Never had the corn on the cob or chips with the meal and was
September 2023 by Michelle Hallam
Ordered through just eat, items missing, when I phoned the store they said I have to go through just eat, so they miss the items but justceat sort a refund, well that won't feed the person now missing food as a family. Won't be ordering
September 2023 by kyle
Treated the kids to a kfc on the way home. We got what we usually get (from our local kfc) thinking we know how it is and the kids like it. Turns out it might be the same food, but quality and training differs from site to site. 4 out of the 5 of us ended up with food poisoning (I was the lucky one) So clearly the staff either don't know how to cook foor properly, or don't know how to store it safely.The service was slow, which baffled us as there was about 2 people in the entire place.Atmosphere.... well, unless hearing a manager scream at one of his workers (who was on break and therefore shouldn't even be talked to about work until he's back on shift) is your thing, then there was no atmosphere at all.
August 2023 by John Byrne
Was hoping to dine in. Tills went down but drive-thru was still working, asked if they could put orders through the drive thru tilll as a huge queue was forming behind me.Apparently not, possibly seen as fraud by the head office .Can't you advise them of the issue i.e every order was drive thru from 9pm as the tills were down?No we are going to contact IT, sorry about the wait.What is plan b,there is no plan b.10 mins later , Plan C. I went through the drive thru ?.Ate outside .Useless.
