March 2024 by Deanna Hancox
Actually mortified by the food it?s genuinely disgusting, waited 3 hours rang them up said sorry no drivers available. Would like a full refund all arrived stone cold.
March 2024 by Courtney Jevans
Absolute DISGRACE. Don't bother. Been going to this same place for 7 years and in the last 12 months it's drastically gone down hill! Cold food, strange tastes all to which I got past and continued to order. Then November came and I ordered, 30 minutes later I got a call saying they're closed, my order is cancelled and refund will be given. If this call had been put in immediately I'd of probably not been narked off but the fact someone ACCEPTED the order and then waited 30 minutes to say it couldn't be fulfilled was disappointing cause I could of ordered elsewhere and had it delivered in that time too. The next day I applied for the refund but did not receive this, instead the amount went from pending to debited. I chased all day then got an email with a bill for £50!! My original order was £12 so I was confused, raised it with the manager and told it was a "system error". I eventually got my initial refund and the invoice disregarded but then payment for the original order was applied for again and I had to wait 7 days for it to be credited back to my balance.Fast forward to now, March 4th I put my trust in them and ordered again needing something again quick. Order went through no problem, due to be delivered between 21.30-21.50. Well both them times passed and nothing. Requested update and got nothing. Tried all contact numbers I had from the first complaint, nothing. Sent WhatsApp and nothing. Contacted on Facebook and eventually got a response. I got an apology saying they are aware the order is late and they are trying to rectify and "make it up to me". I went back and said I want my food now. Its 1 hour and 30 minutes LATE. You've took my money so give me what I've paid for. Ignored. I told them if after all the messing about my food isn't provided then I will be reporting them as taking money whilst not providing goods is theft and again I was ignored. 2.5 hours after the food was ordered I got a message back saying they haven't got my order, they have an issue with the app company and that I need to cancel my order to get a refund. They also had the cheek to tell me to speak nicely!! Now bare in mind I didn't swear or be rude but DID ask for what I have paid for to be provided and pretty immediately due to how long I had already waited!! Not only that but if you have already admitted to the order being late and have told me you are fixing this then how have you now not got it? Did you lie to me earlier saying you had the order and was sorting or are you lying now because you can't be bothered to fulfill it?Either way the customer service is absolutely abysmal and I will now be reporting this shop who are REFUSING to cancel my order to enable me to get a refund.I don't know if this shop has changed hands in the last 7 years but the service now is no where near what it was back then. I used to enjoy going here and the food was always great. The lads in the shop would always communicate well and be polite and respectful but the people there now are the complete opposite.Staff training is needed in how to handle these things and I think you should stick to 1 method of delivery because your staff clearly haven't got it in them to mange orders from multiple apps!I won't return.
February 2024 by Gianina Pantea
Bad experience i made the order and i didn't received it i was waiting 1 hour and a half till they picked the phone
February 2024 by Chris Cotterill
Do not order from here. Complete scam, never received my order and had multiple people tell me it?s on the way. Absolute shambles of a takeaway.
February 2024 by Sam M. Green
DO NOT ORDER FROM HERE. They allow orders and then after waiting for over an hour, you check where the food is and they say they've cancelled it.. but without telling you. Then they say a refund will be 24hours. It's a disgrace - order literally ANYWHERE else. (They also said the manager would call me back for the refund, never did) - UPDATE: They are not taking my calls and the number below that the owner has given has blocked me.
February 2024 by Jimmy Sharpe
Stopped going about a year ago as they kept getting orders wrong. Thought I would try it again... its not changed.. why ask a question if you are not going to listen to my answer its doubled in price since My last visit.
February 2024 by Muhammad Yahya
Un professional staff, waited one hour for the order and after one hour they said we are sorry we can deliver ur order. My advice not to order from this
January 2024 by Sean Wall
Ordered food and paid but it never showed up..... currently been waiting 2 hours..... left me tipsy and starved. Sad times
January 2024 by Joanna Kubiak
Very good chicken shawarma ??
December 2023 by Gill B
Ordered a takeaway and not received the order, they will not refund or replace. Absolutely disgusting leaving a family without their food
December 2023 by Ahmed sarhan
Staff are very friendlyFood is amazing always hot even in deliveryAll ingredients are freshMeat and chicken taste so deliciousI have tried almost all the menu I gave it 5/5.
December 2023 by MrMk572 P
I waited 3 hours for food. first you say that the driver will be there in 10 minutes and 30 minutes, and then you don't answer the phone. good food but service is a disaster.
December 2023 by sayitasitis12345
Shocking. An hour late. Almost frozen by the time it arrived! 2 wraps, cans of pop and a salad £30. Inedible. When I telephoned, the guy was aggressive and refused to refund, stating ?it was hot when I cooked it? ! - no sh*t Sherlock! Then got aggressive on a foreign language, so I hung up. Based on this experience, we won?t order from them again and would advise that ordering from here is an excellent way of wasting hard earned money and being shouted at in a racially aggressive way. I don?t deal with racists or any description, so I?m off to throw the food back into the shop??..
November 2023 by Zoey S
Really tastey food & staff really friendly good portion sizes & ill be ordering again thanks very much :)
October 2023 by Joanne B
First time ordering, ordered at 5.54pm, food arrived an hour and a half late at 7.30pm. Tried to ring but no answer. We got a chicken wrap with chips on the side and a chicken and lamb wrap with chips inside the wrap. Food was lukewarm and had to be microwaved. Only about 5 chips inside the wrap. Once warmed the food was nice but i shouldn?t have to microwave my takeaway. Don?t think I would order it online again.
