August 2023 by Camellia Alizadeh
Very rude and horrible staff. Unbelievably didn?t know normal customer service. No Please No Thank you. Even when I said thank you she didn?t say anything. I arrived 10 minutes before closing time. They look at each other like they saw a vampire. They said we?re closing. I said I only need to collect an order. They rushed and gave my parcel and closed the door at 5:27. I said thank you and bye. Nothing came out of their mouths. Gosh never been in a shop like that.
August 2023 by Susan Cohen
Attended by Jodee - managerEarly pm 10/8/23Excellent service- professional, informative and patientTried on several shoes2 new trainees equally polite and courteousI will definitely visit this shop againThanksSusan
July 2023 by Jane and Phil
I went here while I was passing ,sale had some good deals but I had to return the purchase I made.
April 2023 by Peter Moore
A bit disappointed. They didn't have the shoes I wanted in my size. Was the same at two other Clarks shops. Offered to order for me but I wanted to try them on !! Another lost sale for them.
February 2023 by Safe to Surf !
Click and collect.V helpful staffHappy customer
February 2023 by Chris Atherton
Click and collect.V helpful staffHappy customer
January 2023 by David Gilligan
Incredibly poor service and attitudes from a manager and staff. Manager was crass and abrupt. Staff members stood at till yawning. I understand staffing levels may have been poor/stretched but the general attitude were really poor. Walked out and have purchased elsewhere.
October 2022 by Tracey Carr
Staff were very helpful ?
July 2022 by Deb Winstanley
Really helpful staff.
July 2022 by St Hb
Very helpful staff.
April 2022 by Samantha Timpley
Staff were talking about a new shoe store opening and complaining not very professional at all.
October 2021 by Lorraine Rossiter
Absolutely fabulous customer service.Unfortunately we had a pair of faulty shoes which I wanted replacing with the same type as they were so comfy, but product no longer available to buy online. Contacted shop explained issue and Vicki went above and beyond to find a franchise shop who had the exact pair/size we needed. She then got them delivered to Wilmslow for me to pick up and even kept me notified as to how long it would take them to arrive in Wilmslow.A FIRST CLASS SERVICE CANNOT THANK VICKI ENOUGH FOR HER EFFORTS IN OBTAINING A REPLACEMENT.I could not thank Vicki in person on the collection day, as she was not in work. But staff knew about the product exchange and it was a sorted in minutes..absolutely seamless.Showing great teamwork and communication between staff.Many thanks.
September 2021 by leena Jassi
I went in yesterday to return around 5 pairs of boots i had ordered online. I shop mainly online and returned anything that was unsuitable as that's easier for me than spending time in a shop trying things on. I have 2 small children under 5 which doesn't make it easy to shop hence why online shopping is alot easier for me. I went to do my returns, and clarks were very busy with the back to school rush. Thr manager frowned with the fact she had to process so many refunds and said it would be easier if i came inyo to shop. Er no it wouldn't as the shop was packed and how much much extra strain is it for them to get many pairs out in thr store when i check them at home. The refund took 1 minute.
July 2021 by James Haydock
I was particularly impressed with their friendly service, clear Covid-19 instructions, quickly found shoes to try on, offer of 20% off a second pair and ability to deliver to my house with it not being in stock.
July 2021 by Rose Doherty
Clarks shoes always good quality. Great customer service & if not got your size can be ordered instore for delivery home.
