November 2023 by Julia Glaister
In a good location, it does not take long to drive to a town. The staff were friendly and on hand for any problems. We booked two rooms, one for my parents and one for myself. My parents room had very squeeky floors, and some finishing touches needed to be done in their bathroom. My room, on the other hand, had many little faults such as ripped carpet, plug not attached the bath, very scratched light switchs which I could deal with. The one thing I could not deal with was that the bedding was dirty and had a rip. I went down to reception, and the guy was lovely and apoplectic. He came up to the room and put clean bedding on as housekeeping had finished for the day. I was very pleased at how quickly it was rectified and it wasn't too much trouble. (Think the guys name was Craig) I also got a puncure on the way and he recommended a garage which had a good reputation which didn't cost too much which I was also grateful for. Overall, we had a lovely weekend and would return back despite the little issues.If it wasnt for the bedding and ripped carpet I would have gave four ????Nearby activities: Right next to a retail park with 4 shop, mcdonalds and restaurantFood & drinks: Food at the pub next door was lovely. I could not fault it at all. Was served quickly and did not have to wait long for the food to arrive, which was good as we hadn't eaten since breakfast due to the journey
October 2023 by Caroline Bishop
We stayed for a couple of nights and the rapport between the team members is brilliant.Very helpful and attentive welcoming service nothing like Marsh Mills at Plymouth.Well done reception and restaurant teams!
October 2023 by Alyshia Hockey
Jess on the front desk was so warm and welcoming. Nothing was any trouble. Great location for us with everything possible in reach.Walkability: Walkability to a few shops and McDonald's. The restaurant is basically joined to the premier innFood & drinks: Basic,edible and cheap.
October 2023 by John Game
The room was 30.5 degrees, and there was no air conditioning. Complained but told that the company head office was aware but would not do anything about it. I was offered a refund but had to apply through customer services. Will not use Premier Inn again. I had a very uncomfortable sleep .
October 2023 by Barrie Knighton
Really disappointed. Curtains with holes in and hanging off the rail, dusty shelving, and very very creaking floors not only in our room but the one above. So obviously if the person above is an early riser that's the end of your nights sleep. We've used this place for years but I'm afraid it is now very sad.
September 2023 by Barrie K
Since my son moved to Cornwall over 30 years ago we have used this hotel on numerous occasions and have always been very pleased. However this time it has been about 3 years since we came, and I'm sad to say we were very disappointed. Firstly the curtains had holes in them and were hanging off the rail. The shelves were dusty on the unit. But my biggest issue was the creaking flooring, not just in our room but also the one above. So obviously if the person above is an early riser, which on this occasion was the case (5 am) put an end to your nights sleep.
September 2023 by Patricia Martin
Arrived and receptionist couldn't find our booking as she had booked in someone else under our name previously!!!!! Ages sorting out not what you need after very long journey! Also someone complaining about smell in room and asking to be moved! Tried to book meal deal and told restaurant booked so couldnt book it! When we checked with restaurant ourselves they managed to fit us in so all good. The hotel is a little tired, although clean and no air conditioning. Staying on the hottest night of year it wasnt good. Windows only open a fraction so no airflow at all. There is a musty smell in the whole hotel. When we came out in morning to fresh air it was wonderful.Rooms: the whole place had a nasty musty smell to it.
September 2023 by rayparkergardener
Pleasure Stay 40 Wedding Anniversary Friendly Staff. Nice Stay. Wish room had Air conditioning. Very Clean Room, cleaning staff very customer focused, friendly. Would stay again in future. Breakfast very good.
September 2023 by FellowTraveler789803
On room temp was 31.5 degrees. No air conditioning. Would not refund the booking. Told to obtain refund from customer services. Cancelled evening meal and breakfast. I did not require to be in a sauna.felt sorry for the staff as they stated head office wouldn't do anything about it. Did not seep very well. I will never use this hotel chain
September 2023 by gtol44
During several warm days, the room temperature never dropped below 28°C. The windows don?t open more than a very small amount. It was impossible to sleep in such a hot room. No air conditioning. A portable fan in the room did nothing to help cool the room or allow fresh air in.
September 2023 by Daniel Harris
Poor service . Told we could checkin early for extra 10 pounds but we when for walk round the ships local to it . Then we when back to check in for orignal time at 3pm to behold the Rooms wasn't ready for check in. We had to then get manager involved to sort issues. I do no recommend this place
August 2023 by Vanessa150815
The staff are absolutely fantastic. Very friendly and polite. The facilities at the hotel however aren?t great. The rooms are extremely warm. A fan is provided but it?s very loud. We have a baby, the travel cot provided isn?t great. It?s poor quality and baby isn?t sleeping well in it. Where the rooms are very hot the window has to stay open and it?s very noisy outside. For the £800 odd we paid for the week, it?s not great. The only thing that saved it is the fact the staff are lovely.
August 2023 by Q6182KUdavido
Arrived at the hotel on Monday 21st August. I was made to feel welcome from the start. The food and service in the Restaurant was first class. With big Thank you to Michelle and her team who made me feel at home
August 2023 by 371alexaj
Great Value for Money stay, Nice Breakfast and welcoming staff. Came down to Cornwall for a weekend away and enjoyed it very much. Room was a little warm at first but after discussing it with the staff on desk we got that sorted promptly. Would 100% recommend again for a short trip away.
August 2023 by I3821AXmichaelg
Best location for getting on and off A30 to get to work and there's a maccies and starbucks for bit of food. Guys on the desk were great at check in and room is exactly what youd expect in premier inn.
