October 2023 by Tally Ho
I came here after several years of not going to see the opticians due to a poor experience with another company. Since swapping to vision express I feel comfortable attending these consultations. Infact I would say that you guys have made me see how important it is to care for your eyes.Sam was particularly professional, informal and patient. I will be returning as a happy customer who is willing to share with friends. Thankyou for your custom.
August 2023 by Jason Jeffery
I?ve always experienced good service from my local vision express Launceston which is why I was disappointed with my last visit. I wanted my existing frames reglazed and was quoted over £400 just for the lenses. Another local opticians less than 100 meters away fitted the exact specifications of lenses for half the price. Over £400 seemed extortionate and a lot more than I paid for the frames and lenses 18 months previously with vision express in the first place.
July 2023 by Anna Zi?ba
A very professional and friendly service. I would recommend vision express.
January 2023 by Sam Lay
Amazing customer service. Would definitely recommend over competitors.
December 2022 by Roger CO
Friendly and very helpful. More personal than a bigger shop.
December 2022 by Ross Wombwell
Great service, very helpful staff.
November 2022 by Lorraine Franklin Mrs Lorraine Franklin
I have to give 5 star for vision express launceston..the staff are so helpful Sam the optician put me at ease and explained everything at every stage..THANK YOU
August 2022 by Arthur Taylor
Taken my money on promising 7/10 days delivery then change the deadline by a further 15 days leaving me with nothing.
August 2022 by Fiona Macauley
The staff are fantastic at the Launceston branch. Easy to get appointments as they have a permanent optician. Highly recommend.
July 2022 by Kate Handford
Very efficient and caring Optician. Great to have a full time rather than locums.
May 2022 by michael chambers
Really great friendly polite service, 100% would recommend
December 2021 by John Tabone
Launceston vision expressOn entering the building to leaving the friendly staff made you feel welcome with a cheery hello to a fond farewell, they certainly know when a customer needs help.The optician knew exactly what was needed as I have an eye that doesn?t see as well and certainly was knowledgeable explaining what was and was not needed.The front of house duo we very friendly and made me feel comfortable. Would throughly recommend to my family and friends and anyone reading this review. I?ve been to many an optician and these remind my of the family run opticians back in the early 1970s where the customer is the priority and not just a number.Well done Launceston staff and optician you will certainly get my custom again in future
December 2021 by John Wakeham
I was exceedingly pleased with the help and advice received from the optician yesterday. As to the glasses they have not arrived yet but last time were delivered several days before expectation
November 2021 by Helen Preator
Staff were extremely friendly and professional. The Manager went out of her way to help me when my usual Optician would not assist with a fault on my glasses even though I bought my glasses from them. The whole experience with Vision Express from booking the eye test through to the final fitting of my new glasses was excellent and less hectic than the other Opticians. Their hygiene policy regarding Covid was excellent with everything being carefully sanitised after use from the chairs and optical equipment to the actual frames I tried on. Therefore, I have no hesitation in recommending Vision Express to all my friends and family. The service at Vision Express in Launceston is first rate!
October 2021 by Andy Anderson
Very pleasant and helpful staff. Very poor service. I had an eye test on 12th August and ordered and paid for a pair of glasses. I was told they would be ready in 10 days to 2 weeks. As of the 30th September no-one has contacted me. I am about to ask for my money back as clearly they are not interested. Andy, Launceston area.
