December 2023 by Ismail Hussain
Got a vanilla iced latte but there was literally no vanilla taste at all. Toastie was okay
December 2023 by Billy J Jackson
Great place to people watch and chill out after a walk. Nice atmosphere and friendly staff.
November 2023 by Matt Daniels
I moved to Newquay 4 days ago and I am already in love. Lovely Costa shop, well taken care of. All the staff I have come across with and met have been so nice and always happy to chat (when not busy cleaning or serving customers. They have amazing spirits! Thank you Alison, Ash and Brad for always being so welcoming and lovely to me and your customers. We see you and we appreciate you (at least I do).Building strong, long lasting relationship is so important in smaller towns vs cities and I feel this COSTA branch knows how to do that so well.I love that the manager (Ash) is hands on and work with the staff to create a light and uplifting atmosphere.I go to this brand almost daily and I have 2-3 coffees just so I can work and for the sake of staying in a nice environment such as this one.I cannot comment on food as I fast 22-23hours/25+ hours daily or eat every 2 days and I would only cook my food. I can only give my opinion on the staff, the establishment and my double espressos ( Alison, your coffees are EVERYTHING!)The only thing I'd add is more tea selection as I feel it is a little empty but this has nothing to do with the branch itself. Just a general customer feedback for COSTA Coffee.Thank you for such a warm welcome to Newquay.If you ever need someone weekends, I will be more than happy to assist cleaning tables or whatever you need :-)
November 2023 by Patrick O'Leary
Dropped in for some tea and a snack while waiting for the train to Par.
October 2023 by ELIZABETH COOEY
I love costa and I usually always have a good experience, there blender has been broken for two weeks but I am sure this is just a small hiccup in their usually wonderful service. The coffee is always exceedingly tasy and I love to grab a treat here and there and just take myself off somewhere quiet to savour it. This shop is always clean and tidy from my experience and the staff, friendly and welcoming. The wait isn't usually more than a few minutes. Really nice costa.
September 2023 by COD GODS
Hideous service, poor coffee. Iv had better dish water. What an excuse for a coffee shop. Should state, over priced stale food and watered down milk with coffee flavouring
August 2023 by Mitchell Thompsett
Possibly the worst costa I?ve ever been in. Barely any tables. Half an hour wait time for drinks. Nobody clearing tables so every table had two trays worth of empty mugs and rubbish everywhere. Absolutely appalling.Also surrounded by people queuing for the toilet (clearly most of them being the general public rather than paying customers).
August 2023 by kerri bevan
Went in today and ordered 3 drinks. Would have brought some cakes to but was put of by the lad serving who spent most of the time stroking and fluffing up his hair over the fresh cakes. We waited in the cue and the woman that was making the drinks did her best and was rushed off her feet, tables were filthy and constant traffic of around 10-15 people coming in to use the toilets as a public convenience. Not a great experience and don?t think I will be returning.
August 2023 by Tanya Andrews
I'm truly sorry. As much as I love Costa, 20 mins waiting time for drinks to be made is not acceptable, especially as there was only 1 person in front of me. And 3 staff, 1 doing till, 1 making the drinks, 1 spare. The person making drinks had to keep being reminded of the drink. Wasn't asked if j would like sprinkles. Terrible service, atmosphere was strained.
August 2023 by MANOLA DI BATTISTA
The 5 stars are for the guy on shift today.Ash was trying to do his best between customers and uber eats? completely alone with a long queue he tried even to smile even if he looked very tired ? it is not fair for a company like Costa to have just one person doing everything (barista,cashier,etc?) especially during busy timesHe deserves a pay rise for sure
August 2023 by Alan Fitzpatrick
Young girl behind counter very rude . No porridge left and asked for 2 toaste with coffe to sit in . Got take away cup .stay awY from this place really really rude don't like your job change
August 2023 by Thiami Rojo Chavez
Did not open on time. Sandwiches expired w mole. Hot chocolate wasn?t even hot started cleaning whilst I was eating at my window I thought they threw water at
August 2023 by Daniel
Staff were very friendly and assisted me using my Vodafone rewards voucherToilets could do with some
August 2023 by SuperflyLondon
If I could give this experience zero stars I would. I queued for over 20 mins while three out of the four staff were tidying rather than serving. The queue was out the door and not so much as an apology for the ridiculous wait. Avoid at all costs (I only bothered as I had a voucher expiring!)
June 2023 by Charles Bradley Thompson
Top location. Staff obviously don't care about being there. Didn't acknowledge me and turn their back when there's no one else on the queue.Training and more staff needed.
