Rude manager looked at us like dirt and with no customer service skills at all told our autistic son off. Then walked off with some other of the men staff laughing about some joke. Felt more like a match day than a store. Staff look unhappy.
November 2023
I ordered heavy items to be delivered today. Ben Nankervis phoned to say the van was being loaded and should be here within 30 mins, then a call from Stefan the driver to say they were on their way. Brilliant service, thank you both
November 2023
Outstanding customer service from Lowenna, super helpful with the super complicated self service till
We look forward to welcoming you to B&Q Penryn,your local DIY and home improvement store. Discover everything you need for your home and garden project. Book your kitchen and bathroom design appointment, browse the garden centre, or check out our in-store services including timber cutting, tool hire, and key cutting.