February 2024 by Andrew Orchard
Great service, I spent some time with Chip who took the time to go over the specifications of the Focus Jam2 with me, very knowledgeable guy and very welcoming nothing was too much trouble. I returned today to test ride and purchase the bike today with James and Sam, both were very welcoming and nothing was too much trouble, even went out of their way to fit some accessories for me. Great team here will definitely recommend them. Thanks guys ?
February 2024 by Dionne Smith
What an incredible service!I went down and met up with their sales technician Sam, who was an absolute pleasure to deal, with and a wealth of knowledge. He ensured the bike I purchased was the right size for me, making small adjustments to the handlebars and saddle before I gave it a try. He helped me to select the correct accessories needed to ensure that I was as safe as could be on the road. He also listened to what my needs for the bike usage and advised on the correct accessory bags and the right security for my bike.So excited now to collect my bike on Monday after he gives it a charge and ensures it?s ready for. So happy would highly recommend for anyone who is looking for a bike or advice on accessories to either speak to Sam or James both are really great guys ?
February 2024 by Angus Hirst
Really great guys, willing to price match a service quote from Halfords, super knowledgeable and willing to talk about your bike as if they really do care about it, which they do. I'd go back here in all circumstances for any bike work, electric or not. Their used bike prices are very reasonable!
February 2024 by Rachel Jacklin
Amazing service and advice from the guys at Top Gear.I had previously taken my bike to another shop for repair, but failed to notice the brake pads were worn out. The guys at Top Gear noticed it, and replaced it. My bike is back to how it was when I first bought it.They know everything you need to know about bikes. If your bike need a service or you need advice, pop in for a chat.The best service and advice in Falmouth and beyond.Thank you.
February 2024 by Aryan Bendrey
Very honest and good people working at this shop ....Amazing E-bike variety and post purchase service.
February 2024 by Vicky Chalmers
Absolutely stellar customer service from these guys, I can't recommend them enough. They serviced a haibike for me prior to me selling it, and helped with a few issues, completing the work quickly and keeping me updated. 100% unreservedly recommend them, they really went the extra mile and will happily use them again in the future if needed. Thanks so much, James and Sam. :)
January 2024 by Anthony Welch
Came down to Cornwall last Friday for a cycling week. Unfortunately, I came off my ebike and and bent the left hand crank insert. Contacted a local bike shop in Truro and as they couldn't help they suggested Top Gear in Penryn. Spoke to James on the phone and he, suggested I bring the bike down to him. Duly arrived and James and Sam helped me take the bike out of the car, I was struggling with a bruised hip.James quickly found a replacement part and they fitted it there and then. They also straightened up the steering and were both a mine of information They wouldn't except any payment, so the least I could do was give them a good review.Thank you James and Sam.
October 2023 by Debbie Howard
After a service and upgrade at the shop, we traveled to France. Unfortunately my magnet must have moved during the journey. I rang up with no electrics working, using Google they diagnosed the problem over the phone. No problem , no hassle. Top notch service??Unfortunately the wife?s bike is still faster than mine..
September 2023 by Paul Smithard
We were on holiday and called in this summer as my wife needed a more comfortable seat and we mentioned that her shoulder ached whilst riding. The team immediately got her on the bike, recognised the problem and fixed an extension to lift the handle bars. It immediately solved the problem so we could enjoy our bikes on holiday and also avoided her going for an expensive bike fitting. They were so helpful, reasonably priced and had such expertise. Thank you (& sorry for the delay in posting).
August 2023 by Nik Petrovic
James and the team were all fantastic to deal with. Bought two haibikes from them and cannot rate the service highly enough.The prices are competitive, but the customer service and knowledge of the team where the best part. Much better to buy local and know you have a great team behind you for servicing and maintenance.
August 2023 by Mark Nash
We are cycling the Cornish Cycle Way on e-bikes and needed to charge our bikes to make it to the next stage. They were so kind to allow us to charge our bikes. Thanks to the guys. They gave us good advice on campsites etc. they do rental bikes and wide range of e-bikes to buy.
July 2023 by LYNDA HUGHES
Excellent very friendly service. Very knowledgable sales team
July 2023 by Andrew Burdall
We just bought our bikes from these guys. We took our time on 3 visits because it's a fair outlay on 2 bikes. All I can say is the service was excellent, no pressure at any point and that's why we bought from Top Gear.Both James and Daniel were so helpful and time spent with us didn't seem to be an issue despite how busy they were. Top team, the owners should think themselves very lucky that they have these guys on board .I have no hesitation in recommending Top Gear to anyone! Top Service!
July 2023 by Linda
Absolutely wonderful customer care and support! The two gentlemen who are running the business couldn?t have been more helpful. I highly recommend them! I purchased a new saddle from them as the last one that came with the bike was awful. This new one is amazing, I even gave their details to a lady I was talking to at pets at home, as she loved the saddle too and wanted to purchase one for herself! Thank you so much guys for all your help today.
February 2023 by Martin Handford
Great bike shop specialising in electric bikes. Good selection of makes and models at a range of prices and wide range of accessories . Repairs and servicing carried out. Very helpful and efficient and friendly staff.
