December 2023 by Pirate Jason
You easily find more than you're looking for here. Every visit is a pleasure. The staff are very friendly and helpful and extremely knowledgeable. Sometimes, you make come away with more than you went in for, but hey, you still save money, and that's a plus in my book.Vodafone, this store and staff are keeper's.
November 2023 by Susan Kyriacou
Yes helpful
September 2023 by Jimmy Jones
Beth at the store was friendly and very helpful. I went to the store to top up my data dongle and there was a issue to topup. Beth worked her magic and resolved the issue. Thank you Beth for your patience in sorting the issue. Look forward to visiting you in the future Thanks very much ??
July 2023 by Marcia Diamond
Went into shop was sold a plan that I was told would run consecutively from my last , off course this didn?t happen, got a massive bill I?m still fighting it and they won?t call me back a rude man did call me once said he couldn?t talk long as he was going home !!!!!! Thought o2 was bad now stuck with this bunch don?t touch you will get ripped off
June 2023 by Laura Tilston
Went into branch to look into getting a new phone, was looked after by Holly who was very informative and had great knowledge and had answers for everything. Couldn't be more happy with the service, would definitely recommend Holly at the Penzance branch!
March 2023 by Ashley Southern
FIRST IMPRESSIONS LAST!!! WITH A DAMAGED SCREEN ENQUIRY ??I've had my phone for just under a year now, which I bought at Vodafone Penzance. I was helped by a Gentleman who was not from that stor but there to help. Good service and me transfer my account from ee to Vodafone. I already knew whaphone and package I wanted so easy days work?. It must have been 4 months later that I returnedand spoke to a gentleman and 2 ladies about my debit and just help me understand. They explained very quickly and I got confused so I said "A" ok" but my wife wasn't happy and I pulled her out just because I don't like negativity and tod her "it is what it is" and left it there. Think it might have been the male dominance with the 2 young women there? All good "happy days" Now yesterday I dropped my phone and cracked the screen. I was very upset as I pride myself on looking after things but there is that one day that ain't on your side. So I thought that I am with Vodafone and this will cost me an arm and a leg to repair so let me take it to Vodafone and get advice , pay for a repair or maybe get repaired. Who knows. Well I didn't. So I walked into Vodafone Penzance around 15h15and 15h30 with a big smile on my face. I was a dressed by a young lady helping an elderly lady with enquiring if she can help I then stated that I need help with a damaged screen on my phone. Another lady appears and states bluntly "DO YOU HAVE I INSURANCE ? IF NOT WE CAN NOT HELP YOU. VODAFONE DOES NOT REPAIR! SCREENS." I was a bit put back and asked again stating that I'm not sure if I have insurance but will pay if I don't. (By this keeping everything professional and not done through a" back yard mechanic") Once again I was told Vodafone does not repair phones if not insured. That is when I blanked out and lost my temper where I walked straight out the door. I do not remember if I said anything on the way out as it was all a blurr till I was outside the store. My wife ran after me and said that they should check if I was insured but I will never step a foot in that store again I will even walk on the other side of the road to avoid such disrispect. My wife stated that she has ever seen me like that in the last 12 yrs. I did not have an issue with being turned away to repair my screen but there was no interest or time given to me to listen what happened or reasons given to explain why Vodafone does not reapair. Just a plain, Not insured Not interested. There is the door and you know how to use it bye bye now. If Vodafone made ?2.6 million last year why don't they repair screens? but the guy down the street helps you with a smile from ear to ear. ?
March 2023 by Adam BILKEY
Friendly and very helpful
October 2022 by Nick Chappell
Very helpful and listened to what I wanted. Thanks Beth and Holly. Nice 1 girls.
October 2022 by Barbara Steele
Very helpful staff!
August 2022 by Linda Hook
Messed around for 3 or 4 days trying to get my son's new phone to him. Wasn't really the staff's fault but a systems problem. Had to travel backwards and forwards to the shop three times
July 2022 by Jemima Doherty
Great staff and sorted all quickly
July 2022 by Perpetua Kirkby
Had a problems with my phone and it was sorted out quickly
July 2022 by Margo
Great customer services!
June 2022 by Wayne Bunting
Dealt with three lads in store over 3 days. All extremely helpful even regarding a PAYG data dongle. Polite, courteous and informative. 5??
January 2022 by Andrew Rabbetts
Extremely helpful staff
