April 2023 by JC
Fab service from Matt, was very polite and very informative, lovely guy appreciate the help young man
April 2023 by Sarah Bennetts
Good thorough eye test and quality glasses, great price
March 2023 by L C
I bought two lovely pairs of glasses, from Asda St Austell, which I collected today.The service and experience was outstanding. The staff were professional, supportive and helpful. Nothing was too much trouble for them. Their friendly manner made the whole experience streamline.I would highly recommend Asda opticians.Thank you all so much.
November 2022 by 865lezleer
Have shopped in Asda St Austell for many years and alway has very pleasant staff .. But tonight the lady in the pharmacy should to be honest sort her attitude out .. asked her nicely ruffly how long it would be till I could collect the medication .. as had been waiting for 30min to then to be rudely told it will be done when it?s done ok , now please move back !! May be I am over reacting.. it doesn?t cost anything to be polite
September 2022 by SarahCook1962
I arrived at the Asda on Sunday morning, I thought it was about to be a pleasant day (I was planning on doing some golf with my pals). I went to the vedge isle and I seen "grab as many as yee want potatoes." So I started loading my trolley with potates and some fella came behind me and detained me. I was sitting about to be interviewed for shoplifting, and I got peckish. I reached into my pocket and grabbed a potato. It was peeled! The man who groped me must have peeled all my potatoes. I took a bite anyway because I was starvin' and a pack 'e' maggots started crawling down my throat. The bizzies offered me a sick-bag but, after 24 hours in solitary confinement I was finally let go. Will not be going again! (I can't legally anyway)
August 2022 by Denise Billing
Picked up my new glasses this morning, and I cannot praise St Austell branch enough. The staff went above and beyond in every part of the service that I have received in the past 2 weeks. Great service. Lovely glasses.
August 2022 by Patrica Barnett
Excellent service, the staff were brilliant and very good price ??
June 2022 by Kayla WB
If your eyesight is bad enough they don't charge at all for thinning the lenses!!!!! I just couldn't believe it...never will I go any where else for glasses now.
June 2022 by isitweekend
We visited here at the start of our holiday and I can honestly say some of the staff were just plain rude, when I asked where something was they just waved a arm in a general direction, people stacking shelves glared if we dared to get something from where they were working and the lady who served us was so miserable, didn't once try and engage in any conversation, smile or look happy. We spent a considerable amount of money over £200 but did not return to a Asda for the rest of the week and actually avoided it going to other well known supermarkets who actually value their customers. I feel really disappointed in Asda and expected more, ok we are not locals, this may or may not have been the reason for the poor customer value, but I am a customer, really let yourselves down Asda.
May 2022 by Seasiders53
We have been in a lot of Asda stores but this is the worst we have ever been in. We were on holiday and my husband lost his inhaler so we went to the pharmacy here and asked if we could buy one. The person he explained the situation to told him he would have to go to his doctor and ask him to issue a prescription. He told them we were 300 miles from home so she told him to phone them up and ask them to send the prescription to the pharmacy. Yeah, right - at seven o'clock at night!! I then went to the kiosk to get our lottery tickets and the male assistant on there was downright rude with a terrible customer service ethic. Luckily another holidaymaker where we were staying lent him an inhaler and no I didn't win the lottery!! Avoid this store at all costs.
February 2022 by E3092NWoliviab
This instore cafe has improved dramatically over the past few years I've just popped in with my daughter they were patient as she wasn't sure what she wanted the breakfast was really nice came out in good time cant grumble over the service I think a lot of the time you get back what you give out Sunday morning breakfasts are served by happy capable staff.
February 2022 by Tina capell
Worst service ever! After being a loyal customer for many years, I was put onto another optician in their store. The glasses just did not work, had to go there three times before I got a refund, They Tried to sort the problem putting back the original make of lenses as their new had problems for some . And they admitted after that that particular optician had had other people that didn?t get on with her glasses. Cannot get hold of the optician of choice. Well respected surgeon. Never answer their phone and they are as helpful as helpful as a chocolate teapot.
January 2022 by petergriffin_youtube
Got told by royal mail my meds was sent to Asda on Saturday went into Asda pharmacy yesterday to have an argument all because they couldn't see bothered to look for my prescription acting manager didn't even care what's gone on he banned me from there yesterday and got s.phone call today went in with mum to get my ADHD meds and the duty manager manhandled me.out of store and refused me to get my medications and he wouldn't let me speak to the security and he wouldn't even let me sort it all out when he didn't even know what happened and one of the security team makes me feel uneasy going in there and he's been trying to ban me for no reason and now he's got what he wants hope he's happy if u have disiblities I wouldn't try to get your medication from there as they will treat u with no respect they'll try to ignore u and sent Ur meds especially when it's a controlled medication has to get police involved just so I can gety meds now had to go elsewhere and poilce will be having a word of advice for them
January 2022 by Cathy Clemes
Great service adore my new glasses, the person who served me ( lady with lovely copper hair can?t remember her name) was fab so helpful a credit to your branch !
September 2021 by Liz Davies
A well deserved five stars. Superb service, excellent price and all the staff were really helpful. I originally turned up without an appointment to purchase new glasses but they managed to fit me in and very helpful advice when choosing my specs.They arrived in the stated timescale and I was given an appointment to pick them up. Once again, excellent service with the fitting. I would highly recommend using Asda opticians. Grateful thanks to you all ?
