November 2023 by Liz Forty
Welcome by staff excellent. Everything explained. Optician thorough, professional but friendly. Learnt more from this lady than ever before - at different opticians. Great help with sourcing specs and then all options gone through to ensure I was happy and got what I needed. Thank you.
November 2023 by Clare
Because the swivel chair in the 'optical machines' room (which felt totally unsafe) caused me to fall, bang my head and bruised my back, which necessitated an ambulance being called which meant the rest of the exam couldn't take place and a new appointment being made. As I am an OAP with medical issues I am not very happy with Boots at present.
November 2023 by Kevin Fusher
Fantastically helpful, knowledgeable team. Thank you for your level of care and service
November 2023 by Phil Cater
Friendly welcome, attended to promptly, thorough examination and fully advised as to eye condition. Painless and hassle free.
November 2023 by Sheila Williams
Staff are always helpful and friendly
October 2023 by Jane Grace
Old glasses faulty only just over 1 yr old, told it was chemicals in the air when cleaning was to blame. photo machine wouldnt work at first, then i was told by the optician that who ever done my lst eye test ( boots) had given me glasses which were to strong. not great, took prescription and left.
September 2023 by Janet Martin
Have used Boots opticians for years.I booked online for an appointment on 20th July for 9th August. I work full time in another town, so have to arrange appointments to fit.I got there early, as requested, only to be told they had no booking for me. I even had the confirmation email ?. Day off ruined as appointment was 9am, no lie in for me.Fast forward to today, my appointment booked for this Thursday.Get a call to confirm and to run through stuff, like bring your glasses, if you wear them.Then the bombshell, we are cashless!WHAT?How absolutely disgusting to discriminate against those that wish to or have no other option but to pay cash.He said, to borrow a card from friend ?, it gets worse.He uses COVID as an excuse?..Should of gone to SpecSaversAnd I am, they are more than happy to take my cash.
May 2023 by Caro Cameron
Very impressed! My first appointment with Boot's optician service and I found an efficient and caring from team from reception onward. Attentive, thorough and skilled professionals. Highly recommend.
August 2021 by Anne Glendenning
I contacted Boots, St. Austell, today for help and advice. Audiology department. They were absolutely wonderful. My 81 year old brother in law, who is in poor health, was very distressed because his hearing aid was not working. His hearing aid was purchased elsewhere, but they stll tried to help. A subsequent visit to St Austell store culminated in the hearing aid being cleaned and new wax guards fitted. Free of charge. The delight on this man's face was a sight to behold. He does not live in Cornwall and was 250 miles from home.What a superstar and what a superstore.Thank you so much!By the way another establishment close by was disinterested.
July 2021 by Jenny Eccles Trennelly
Boots opticians went above and beyond recently and stepped in after my previous opticians let me down badly in an emergency situation . I was so impressed with all the staff and how they helped my situation with speed and professionalism . I have now permanently moved my custom to them and wish I had discovered them before . Thank you Boots for understanding the seriousness of my dilemma and caring enough to help me and for being the most professional and friendly opticians I have ever been to in the 48 years I have needed glasses.
July 2021 by Tony James
Excellent service all the staff very helpful..My specs really have made a big difference...The eye test was under Covid restrictions but the Optician has given me my perfect glasses..Thankyou.
September 2019 by Jillian Yelland
They have always offered a good service and Sue is especially helpful.
