March 2016 by Lisa Clement-snazel
This used to one of my favourite stores to shop in, staff were so friendly, always happy to help! Then staff started leaving/changing and it started to go downhill! But I carried on shopping and started to see an improvement in staff again! I spend on adverage £200 a month on clothes & accessories!
After spending over £100 yesterday and speaking to a lovely young lady about my weight loss and the fact that I needed to buy more new look clothes! I said to her that I bought a pair of jeggings which were too big with labels, she advised me to ring up and confirm what they would do/ or offer on them being returned!
So I rang the st Austell branch this morning and spoke to a lovely lady! She advised me after giving her the bar code and colour number that she would just exchange them for me! So I drove 6 miles into town to swap them over, to be told that the supervisor I spoke to on the phone was wrong! I asked to speak to her and the lady I spoke to said she was the manager !!! And she can't exchange them!!! So I'm rather angry! & Upset! I shall take my custom elsewhere from now on! Bad customer service!!!