November 2023 by Dan Lynch
My mum bought a new sofa and we was welcome by the sales lady Jess she took the time to make sure the sofa was right for my mum Jess was very helpful and understanding about any questions we asked her about products and services that DFS provide ? Also i did liked some scatter cushions and jess did advise me there was some on offer around the store and some was on sale and I come take away the same day thanks Jess mum loved the free latte Lol 5 stars from me and my mum ?
November 2023 by Mark Davies
Not the range i was expecting but acceptable
August 2023 by CHRIS RUNDLE
Dear .not many bargains but nice staff
June 2023 by Auntie Panda Honeywell
Lovely store, friendly staff that don't continually bug you but there when you have questions. I found what I wanted pretty quickly. A pleasant store experience.
May 2023 by Rosie Newark
Really helpful and lovely service from Jess.
April 2023 by noel gordon
I went to do a delivery and the staff was very helpful plus gave me a drink also they were very cheerful.
January 2023 by Neil Kirkham
One thing I hate is when you walk in the door of a shop and the staff are on you like a tramp on chips.This store lets you walk around, have a look, sit down and then when you would like to talk to a sales person go and ask one. This is the way I like it.Jess was a top notch sales person not pushy at all, had to go threw the normal talk and knew I was not listening at all as I don?t buy anything extra I don?t need. She was not fazed buy this at all and was a pleasure too buy from.If I was going to buy a new sofa Then I will come back here.Thanks.
October 2022 by Jezza Prior
Friendly staff great service and i got a free coffee whilst filling in the forms for a new sofa
October 2022 by Michael Wright
Standard dfs, good selection of all types of sofa as you?d expect
October 2022 by Sheila Clarke
I cannot rate this store high enough. Not only do you have an extensive range of sofas to try out, and as much time you need to make a decision, you have a great set of staff here who are open, freindly, thoughtful, professional and very knowledgeable about their products and definitely customer focused.They showed to me that what was most important to them was your satisfaction of choice and not just cost driven! I was treated with complete respect and helped after arriving there so stressed out, and left there relaxed and content with my choices. Very positive experience and very impressed with the staffs knowledge and support.
October 2022 by Naomi Retallick
Excellent customer service. We were helped in store by Toby who was so friendly, helpful and knowledgeable. He made us feel at ease and wasn?t pushy at all. He had a very relaxed approach and gave us plenty of time to make our decision on which sofa we wanted to purchase. Once we decided he gave us all the information we needed and answered any questions we had. Highly recommend a visit and a chat with Toby if you?re looking for a new sofa.
October 2022 by Jacky Lunn
Called into dfs in truro on Saturday morning with my 87year old mum to buy two armchair, l would like to sayDan was amazing with her, thank you so muchD
September 2022 by jane lee
A bit of a wait yo get served but a very knowledgeable and helpful member of staff when we bought our sofas
August 2022 by vickytjw
Wanted to return my new corner unit sofa as it doesn?t fit as I?d hoped in my small living room.. I enquired and received a call back from Toby who was obviously unimpressed in his tone of voice that I wished to return it, however he said the manager will call me to discuss my options. The manager called and told me it will cost 20% of the overall cost of the sofa to return it (ouch!) and I was told I?d receive another call back in a couple of days once I?d had time to think about it. I received no such call and I?ve since emailed to tell them I still wish to return it but I?ve had no response whatsoever. The only way to contact the store yourself is via email but they won?t reply, so I?m now stuck with a £2000 sofa to pay off which I daren?t sit on incase they ever do decide to get back to me, and I can?t even cancel the £200 Sofacare policy on top of that because they won?t get back to me about that either! Absolute cowboys! I have a newborn baby and all of this stress and worry about the stupid sofa is the last thing I need!
August 2022 by diane colenso
Very friendly helpful sales assistant. I can't wait for my new sofa to arrive
