February 2024 by Ahmad Sahi
Very bad service, scaming with people ,overcharging and not issuing refund.
February 2024 by Syed ali Kazmi
Did a redirection of an item 2 weeks ago and neither the item arrived neither picked up and when went to ask for refund the manager said we just take the money and we never give refund ,, wha mt a shame less manager we have in truro post office branch ,, she is really the worst and filthy person i hahe ever met i. My life
January 2024 by Cam Collins
Understaffed, poorly managed. Staff friendly.
January 2024 by Pamela (Pam)
Good choice for some last minute xmas cards
January 2024 by simon pipkin
One person on the counter during Christmas posting rush hour?! I feel sorry for the staff they looked rushed off their feet trying to help everyone.
December 2023 by Anna Carne
I just had a few returns to send off. All labels attached and ready to go. Easy peasy... Or so I thought.Went in to this branch this morning, and it took me 45 minutes total! Only one person serving, who was in the travel money bureau, and another poor member of staff left to deal with the continuous errors of the self-scan and the frustration accumulating in waiting customers.It's absolutely disgusting for the Post Office to expect 2 members of staff to deal with the huge quantity of customers, especially on a Saturday morning. Not only that, but your self service machines are utter rubbish - they never work properly, and so you always end up waiting for the one member of staff to come and sort out the error (which usually happens more than once!). I never had a problem with this PO when you actually had STAFF.Sort it out, Post Office.
December 2023 by Nigel Knuckey
Small queue. Paid money in. No please thankyous. To save time went to ?self service till? to post a recorded delivery letter and a card to the USA. Confusing instructions. ?Scan bar code?. Didn?t tell you where to find bar code. When I asked the assistant she said ?what have you done?. The staff member was even less helpful than the machine. Clearly shouldn?t be working with the public.
September 2023 by Tamson Clarke
Find the next nearest post office and walk there in six inch stilettos in the rain while poking yourself in the eye. It will be a quicker and more pleasant experience than you will get at this post office.
September 2023 by emma Clifton
Woeful. One post office position open. One member of staff with other just left for an hour lunch. Bad situation for staff as it is not possible to serve the 20 waiting people and try and trouble shoot for self service. Some customers have given up and left queue. Others have not been helped even when they get to counter. More staff needed please.
August 2023 by Mark Sharwood-Walker
The most dysfunctional Post Office I've ever experienced although recently it is functioning much better - best to go at 5pm!
June 2023 by lee stimpson
Another 25 mins of my life wasted, literally the worse run post office imaginable?.postal machine just left sitting idle while you have to stand in line, pathetic??place is a dump as well
May 2023 by SeaCrezt
Lady on the travel desk was so rude. Got the postcode wrong by accident and she had a go at me. Disgusting customer service and just a very unpleasant person. Sort your attitude out.
April 2023 by angela crawford
Had to renew driving licence. Staff member very helpful, sorted it all for me. Excellent assistance and service.
March 2023 by Callum Gordon
Always huge queues and long waits with minimal staff, actually feel sorry for the ladies behind the till. They are very good but don't stand a chance.
December 2022 by Sarah Bain
The service here is shambolic, they're so understaffed however the lady is very happy to assist. The ques are usually long at least 30 mins wait. We have tried redirecting a BRP and 7 weeks later still do not have it. As a Ukrainian refugee this means they can't get a job or universal credit. This has made them feel like their life is still in limbo after all the trauma theyve been through and life paused all year. We have had no explanation or reason why its not still not here. They keep saying they're going to email the post office in london which its being redirected from, and ring us. STILL NOTHING...We paid for a service and we still have nothing.