March 2024 by nadene marshall
Best service ever. |Ordered some Arc'teryx `trousers at lunchtime and they arrived at 1.00pm very pleased with this service.
February 2024 by Jackie Cumiskey
I thank Sophie for her care and attention today. Sophie reviewed my gait and used the machine to check how my weight was distributed on my feet and was able to provide me with insoles to adjust my feet. I immediately felt that I was standing and walking with better posture and look forward to gradually building up the time with the insoles to improve my pain. Sophie was knowledgeable, understood my needs and was able to immediately provide me with the correct product. Thanks again Sophie
February 2024 by Allie Pennington
Super friendly staff and very welcoming for dogs. Stockists of Ruffwear gear so visited with my boy for a new jacket.
February 2024 by Katrina Gibbon
I ordered a jacket online at 3pm and it was shipped and I had tracking within 1 hour. It arrived the next day. Amazing!!
February 2024 by fiona sleightholm
I was looking for a good waterproof jacket and hadn't been in the epicentre shop before. The staff were going to close the store in 10 mins for lunch but Erika said there was no rush and showed me a selection of waterproof jackets. The other staff went for lunch and Erika stayed and helped me get the right jacket.The service was excellent. I didn't feel rushed and Erika was very knowledgeable about the different jackets etc. I will definitely go to this store again. It was refreshing to feel like a valued customer and that nothing was too much trouble. Well done Erika.
January 2024 by owen wright
We love visiting The Epicentre when in Ambleside. The shop has a variety of brands and stock across 4 floors. What I do like is the fact it's not overly crammed with stock on the shop floor so it makes it easy to see things you are looking for. The staff have always been really friendly and you can pick up good bargains during a sale.
December 2023 by Liz Johnston
Really helpful with boot selection ?
November 2023 by Bruce G
Really cool and well thought out shop with some lovely brands including Arc?teryx, Patagonia, Adidas & Cotopaxi. Well worth a visit. ?
November 2023 by C J
We went to buy our first pair of walking boots and Sophie was brilliant. She was really knowledgeable, and patient and listened to what we were looking for. We came away with the perfect pair of boots each and have even been back to buy the cleaning pack. Would highly recommend this shop, specifically Sophie.
November 2023 by Darren Kingston-Smith
The best outdoor clothing shop in Ambleside, spread over 3 floors. Excellent knowledge by the staff, and the foot measuring computer is game changing. A true hidden gem of a quality shop.
October 2023 by Matilda Shen
I visited this store cuz I had to do some research about outdoor footwear months ago. Staff were super kind to me and my group members. They shared lots of their observations and knowledge with us. Especially Sophie, she was so knowledgeable about footwear and patiently explained everything that might help our research!! Now I recommend my friends who go hiking to pay a visit to this store!! This store also got a professional machine which could indicate the issue you may have for your feet. So if you have problem feet, it's worth it to give it a try:))
October 2023 by Sophie Thackray
Super helpful staff. Changed my delivery date with no worries really helping me out getting new trainers in time for weekend racing. Rob was brilliant. Thanks guys!
October 2023 by Sue Steven
Brilliant online ordering service - incredibly efficient dispatch and delivery . Ordered two items recently for my dog and both received very quickly with excellent communication ! Thank you .
September 2023 by Antonia Needham-Taylor
Went in to get some shoes for our treks and Sophie was magnificent. Really engaged, and explained the problems with our shoes in an easy to understand way - she really took her time making sure we were happy and walking properly all while juggling customers. As others have said - 10/10 for the store, 11/10 for Sophie.
September 2023 by Dean Warren
I was back in the Epicentre this weekend, this time for ladies' boots. Christie absolutely nailed it for knowledge, advice, and customer service. Another great experience and satisfied customer. Well worth the trip (we travelled up to Ambleside just to visit the Epicentre).We always get what we need here, and I don't remember ever being dissatisfied. Staff are always helpful and knowledgeable. There are some things you can not do online, so I always start at the Epicentre. Sophie was brilliant helping my son find a pair of walking shoes and the right insoles for my daughter.