December 2023 by Dave Beattie
Always good to shop there
December 2023 by Pande Monki
Sterile and charmless store with a convoluted layout.
December 2023 by Dug Hickin
Leah was exceptionally helpful in assisting me buy jumpers for mothers. Great service, thank you Leah
December 2023 by Penny Beck
Big shout out to the staff at Carlisle that assisted my Mum who had fallen on the escalator today. Patched her wounds and took her to A&E in a taxi. Shelley and Natalie I think. Xxx
September 2023 by Information
Good selection of men's wear, but only regular length
August 2023 by Debbie Gwillim
Highly recommend the bra fitting service. Jeanette was professional, polite and knowledgeable. Simply book a day and 30 minute timeslot online or in store.
August 2023 by Shelley Green
15 minutes queues for a coffee
August 2023 by Elsa Elliot
My husband & me arrived at the M&S store English street at 10am Sunday 13th August, we had checked opening times first. We went to the Bureau de change to purchase Canadian dollars. There was no one there so we waited as lights were on as if some one had arrived, we we to find a staff member as o-one was there. A young girl said she didn?t k ow where the lady was but she should be here. The young girl went away and eventually came back with a other staff member who had clearly been to the food hall as she was carrying some food shopping and admitted that is where she had been this was now around 10.20. The lady took some time to log onto her computer and was some what agitated. It was after 10.:30 am by time we left. I have to say this is not the service I expect from any store let alone M&S. i was extremely disappointed with the poor customer service and unprofessional attitude. I hope this review is taken seriously and in such difficult financial times businesses should be treating customers so much better.
August 2023 by sarah hope
I went for a fitting on the 10th August at 2pm if you can call it a fitting, I was given 1 bra to try one and after wearing it from 3pm till 9pm it was the must uncomfortable bra (so clearly not a good fit yet it was the bra she fitted me and told me it was a good fit even after I asked if it would offer enough support.. I was brought any other bras to compare the fit, very disappointing especially for m&s..
April 2023 by Melanie Batchelor
I shop a lot in Carlisle store but totally traumatised it?s now switched to self service tills.Just why?so impersonal,especially for a store which has so many older customers.
January 2023 by elaine cheyne
This is a small branch of M&S in comparison to other areas and it is made up of 3 separate shops on the same site, the back one being a food hall. The main focus is ladies fashion but there are mens, children's and home wares/furniture departments on the upper sales floors. The store also has a cafe and toilets (which need an upgrade as they're pretty run down, but moderately clean usually) They run out of common sizes 12 and 14 pretty quickly in ladies clothing which can be frustrating creating the need to order online. You can pick up from store free of charge or opt for home delivery if you want convenience and don't mind paying for the privilege! Cafe often busy and service slow. Not as good as it used to be and sometimes messy. Food nice scones delicious and good coffee.
January 2023 by Susan Tinning
Quiet today. Saved £30 on a coat.
December 2022 by Henry Alexander Samuels
I go shopping at Marks & Spencer is my family just tell my mother you take me to help with the shopping and father used to go there we love all the products what more can I sayI do buy all my food there every week there?s some good meals I love themDid you have another place at Kingmoor industrial state itself food only I think the best telling you that really good stuff
November 2022 by Hamish Waugh
I recently needed a new suit having outgrown my last one, M&S seemed to be the first choice. I have to say Debbie who served us was absolutely brilliant, she knew exactly what would look good on me and weighed up my size very quickly.Can't recommend highly enough, and a big thank you to Debbie.
November 2022 by David Hebdon
Called into M&S Carlisle today for a quick coffee. One of the least salubrious of M&S in store cafes I have visited, an establishment I would avoid just for that reason and that there are plenty more attractive and comfortable cafes close by to enjoy.My main gripe with this place, after I purchased my cup of coffee, and was informed after requesting a saucer for my cup that they no longer provide cups with saucers, PHILISTINES! ...... WAS, that 25 - 30% of the vacant seats and tables were covered with used dirty, cups, plates, trays and food debris. I located one table to the extreme of the cafe which was not littered with this filth and where I found the table clearer, engaged in conversation with a customer.I asked her why a significant number of tables were left as mentioned above, ( note this was not a peak time, 4pm ish ). She replied, " I have been working overtime and now I am finished, why don't you sit at a table which is not covered"? She continued with her conversation with a customer.Conclusion.I. I expect a saucer with my cup, see photo.II. I do not expect to have to visually search for a clean unoccupied table free of dirty crockery and food waste.III. I do expect any eatery establishment to immediately clear a table once a customer has vacated it.IV. I do not expect after enquiring with a member of staff to be addressed in an impertinent, disrespectful and unhelpful manner.This is there attitude, a lack of training, a manner of, I really don't care. Sloppy poor service, and a messy, dirty, unhygienic environment.Please avoid this place they do not deserve your custom.
