March 2024 by Marilyn Kirk
Absolutely unbelievable the lack of customer service I don?t blame the staff I think they work hard it?s the structure and system or lack of these two things that are the problem. I?m sat at the moment in the Doctors waiting room and all I?m hearing is patients talking about this pharmacy very negatively. The company needs to give the staff training big time.
February 2024 by Ash David
Phone is never picked up, just have to go in person. Hasn't had 1 of my medicines in stock despite ordering with plenty of time for nearly half a year now. Some receptionists are attentive and considerate, some barely acknowledge your in front of them. Service averages out to OK despite the occasional shining pharmacist.
December 2023 by Katherine Rae
Even though there was atleast 10 people in the queue everyone was seen within 5-10 minutes which compared to other pharmacy's proves how efficient the overall staff are. Will definitely be using this store again.
October 2023 by Adrian
Booked my flu vaccination many weeks ago, arrived at my appointment time today 11:30 October the 10th, I was informed by an assistant that they had run out of vaccines, they have been doing walk in vaccinations and disregarding booked appointments! She then stated that we may have more vaccine this afternoon or tomorrow if you come in, that will not be happening.It has been suggested to me that this is an act of pure greed and avarice.
September 2023 by Sarah Ledger
Diligent staff working in very difficult circumstances - how they keep calm under such pressure day after day is a miracle.
September 2023 by Linda Steel
Regularly late with prescriptions filled. Now told that following GP sending prescription over a week ago I was told that they were running at least one week behind which would mean that it would be over 2 weeks before my prescription would be filled. The final straw was the rudeness of staff including the Pharmacist! No need for rudeness to customers. Have changed no,instead pharmacy to Asda!!
September 2023 by Charles Campbell
I have been struggling previously with long ques.You can use this pharmacy now without worrying.A manager is present. Shelves are mostly full.Pharmacist is nearly full time, so recognises clients.Brexit is causing " many supply issues and is not improving soon".Give the staff a pleasant visit and we will all be 10 times happier ?.
August 2023 by J B
A bad experience every time, basic things never in stock, never even ready after 12 working days! Lots of signs about not verbally abusing staff but have you seen the way they speak to customers??.
August 2023 by Candy Benzie
Absolutely terrible customer service with majority of staff unhelpful. They never answer the phone so you have to go in and stand in a queue for 40 minutes when they make a mistake with your prescription.
July 2023 by Michael Maley
Went to the pharmacy to collect my injection ampoules that were ordered over 5 weeks ago. Then got told that they cannot source the injection ampoules. Was then given my prescription and told to go and try other pharmacies around Carlisle. ??
July 2023 by Simon Dolman
Waited in a queue behind several people for 10 minutes to be told that although my prescription was with them the item I needed was ?made up at another site?. Was asked to return the next day. 2 other people in the queue ahead of me had exactly the same experience. I returned the next day and was told that the prescription was made up but I could not take it away because the pharmacist was not on site. They will be back in 10 to 15 minutes??.. Going to change my nominated pharmacy to a different one.
July 2023 by Andrea Wachter
Staff are helpful and if some medicine isn't already locally available they can order it in. So I always got what I needed
June 2023 by jay
Just avoid unless you have a day to waste phoning or going in either way you will need a couple of hours...
April 2023 by Neil McEwan
Tried ringing for days, different time of day, different day of week. Rings forever, never answered. Need to give 7 days notice for repeat prescription but impossible to speak to anyone.
April 2023 by Sandra Smith
As with all chemists, shortages are being encountered. The service is excellent and the staff aim to please.
