February 2024 by m.ruhul amin
Excellent customer service
February 2024 by Susan Ireland
Very friendly, helpful staff. Quick to deal with passport application. No stress, no problems. Thankyou.
January 2024 by Bill Keane
Posted a parcel got nice friendly service.
December 2023 by Ellie Rollason
They're all lazy and never do their jobs
December 2023 by Ana Cristina Richards
I went to the post office today, to send off a parcel to the USA. My parcel was a little over 2kg so it would of cost me a fortune to send it, but the girl who served me (didn?t catch her name) advised me to either split it into two packages or take one bag of chocolates out to make it under 2kg. So I took the bag of chocolates out which saved me about £30. She helped me repackage the parcel. Which was so kind.
November 2023 by Enrico
Great costumer service, always smiley and kind.
October 2023 by Lisa Coulborn
Completed my transaction with no issues and was served by a very nice lady.
July 2023 by Holistic Living
Sat 15th 9am. Had the misfortune to get the most unhelpful, dour, obstructive service from a young woman with round glasses, and zero customer service. She lied to me about being able to do seperate proof of posting receipts, shook my parcels that had clearly marked FRAGILE stickers on, and even tried to ram one of them back through the slot under the glass to check the weight, because she was too lazy to lift the lid and drop it in the tray to me. Unpleasant Jobsworth. Avoid.
July 2023 by Paul Scott
No communication between postie on the street and the main post office.More than two occasions I?ve been to chasing a parcel delivery only to find that it?s either at the front desk (closed) or at the collection desk (closed as they only work 8-10am).The post office in general is not fit for purpose!!
July 2023 by Margaret Studholme
Today 5/7/2023-l was waiting in for a key to my cousin?s apartment to be delivered by recorded delivery-knock at door went straight to answer it -and the man was about to get back in to passengers seat of post office van (driver was with him)-l said is that for me -he came back-l said l needed this key for going away-you didn?t give me a chance for to open the door!!-oh we?re you at the back of the house-for goodness I only have small hall straight in to the sitting room-he as you would have got it delivered again-would you be In tomorrow!-No said l-oh -l signed for it -said the post office is getting ridiculous-when they can?t wait two minutes for you to answer the door-this key l needed to get into my families apartment-to stay whilst they are away on holiday-l tried calling to complain about this service but what a job to pin anyone down apart from recorded messages-shame on you post office Kendal
June 2023 by Lisa Crowe
Dreadful customer service the lady serving was rude obnoxious and dam right difficult wouldn?t accept a parcel so within the hour I took it to rinkfield post office where the lady couldn?t have been more helpful and the parcel was accepted and posted with no fuss
May 2023 by Alastair Mutch
I have surprised reading some of the very poor reviews. I have used the Kendal Post Office for 25 years and always found the staff to be polite, helpful and efficient. The only reason that I didn?t give five stars is due to the fact that the counter can often be understaffed.
December 2022 by Lorraine Beldraye
Always terrible service. If you have perhaps missed your parcel, I sincerely wish you luck in trying to get it off them. The open hours are always different and you'll likely never find an exact time they'll 100% be open. If you're lucky enough to find the correct times don't be surprised when you have to take time off work or education to pick up your parcel because you'll probably need to. Not only that staff are usually very rude. Postmen don't even bother knocking on my door as we advertise as a commercial building, despite living upstairs. If they do bother they won't wait longer than 2 minutes for you to get the door. Chances of them leaving your parcel where you have asked (neighbours or safe space) is minimal. They quite literally never do. I dont even bother getting parcels to my home address anymore because of lazy postmen. Rather walk to the opposite end of town (Hallgarth to oxenholme) to get my parcel off my partners mother! Unfortunately our main post office is full of lazy individuals who would rather go on pathetic strikes for more money (like they don't get paid enough) than actually do their jobs.
November 2022 by Alex S
driver didnt even bother to knock or ring doorbell. and only open for 2 hours every day apart from saturday and thursday.
October 2022 by Kendal Manual
Absolutely awful service. Received a delivery today from a post man who slammed my parcel on the desk. When ask to be careful as this is work we provide for our patients he responded "your lucky to have this" and walked away. He was not only very rude but has damaged my equipment which now has to be sent away to be repaired. This is disrespectful and extremely rude. I suggest this worker finds another career which does not include working with the public!
