December 2023 by Paul Thomas
Helpful advice on installing replacement rope seal. Stove originally purchased about 15 years ago. Still looks great and works well. Good for cooking on during a power cut!
November 2023 by Barry Bartlett
Recently hearth and home have finished installing our woodburner, from our very first inquiry to the finished job the service was first class, from shop staff to installers can not fault them, professional, courteous helpful and informative, would highly recommend.
October 2023 by Tricia Fitzpatrick
Great service! Very knowledgeable, with a great range of products.
September 2023 by Ian Waugh
Staff very helpful in showroom. Good choice of fires on offer.
August 2023 by Stevo One
This review should be lower on the star ranking based on my experience, But I fort I?ll be far and say this is probably a chain of mistakes and hope this isn?t normal practice or common. And not seeing the installation side wouldn?t be fair either.Positive parts. Nice show room. Fairly helpful staff when initially looking and booking quote. Quotation visit was also good and they came early. The quote in general bar the mistakes seemed in the ball park little more but for a job of this nature I am willing to pay a little extra to have it done properly.But hear is where it all fell apart with fairly minor mistakes and lack of communication of certain points and of some policies. They misspelt my name multiple times even after notifying them witch they did apologise the first time. I also found they left info from another customer?s quote on mine. and also on the deposit quote added a service to the total that I didn?t ask for and still miss spelled my name.It ended up with me going to the show room to see if it could be rectified the remaining issues or suitably reassured. At this stage I was irritated and not happy. but found the staff not initially willing to apologise with out prompt after initially mentioning the current issues and mentioning of the others. And effectively being told to accept it or walk away in short, I was then invited to come back or wait for a call from owner but upon return they decided to refuse services which with all that had happened I was equally happy to walk away.All in all the mistakes may have been simple mistakes also not a big deal in isolation, and minor by them selves and if quickly and reasonably sorted. But as a customer makes you wonder what else may or not of been messed up. Let alone customer service and quality controlOf services. This could of been rectified easily by re correcting mistakes. Better checks to prevent over quoted info ending up on other quotes. And better communication and willingness to listen to customer concerns. Especially when pushing a premium service and customers are spending a lot and putting trust into the business.As I said I can only hope this was just a bad experience and unlucky. But based on my experience I can not recommend them.
June 2022 by PHIL ORR
Brill customer services, helped me to to get correct bits I needed for a multi stove I was restoring, would highly recommend.
May 2022 by John Coulthard
Badly installed burner, metal plate kept falling down on the left hand side which eroded the panels.With the movement, the top baffle plate kept falling into the fire.Rang thre issue in, and was sent a metal plate twice the size of the one that was installed.Took it back to the shop, and the guy said, That?s not even close!The roof caved in and one plate broke in half, and I was told not to use the burner.Was told I would have a visit today between 10 and 11am, no one turned up.Rang the shop?..no answer.
March 2021 by Julia Gillert
What a great experience! Fraser is so knowledgeable and made the whole selection and installation so easy for us. We are thrilled with our new stove and the outstanding customer service. Thank you all very much!
February 2021 by Ray Heather Askew
Very helpful, always happy to shop here.
September 2020 by Carol Mills
Highly recommend needed a gas fire at short notice they went above and beyond ,excellent service.
September 2020 by Tony Cowcill
Excellent service from Fraser recommending size and type of stoves suitable for our property. Steve Mossop very professional with what were clearly difficult installs. Delighted, thank you guys can?t recommend you highly enough.
January 2019 by Alison Goldfinch
Good choice of stoves, friendly knowledgeable staff.
September 2018 by Suzanne Stolberg
First class service from initial discussion about which product through to installation. Can highly recommend Fraser.
April 2018 by Simon Furness
After many years of having a fireplace standing redundant we decided to buy a stove. After a few visits to the shop and conversations with Fraser we decided to buy a mixed fuel Woodwarm stove. We eventually had it installed last week and could not be happier with the results. It looks as good as it performs and delivers a great amount of heat very quickly. From choosing what was right for us to installation the shop looked after us superbly. If your planning on finally having a stove like we did look no further than Hearth and Home. Thanks Fraser.
April 2018 by Suzanne Stolberg
Thank you Fraser for an excellent job installing the new wood burner in our barn conversion . Really helpful from our first enquiry right through to making sure we were happy with the fitting. Can't recommend highly enough!
