October 2023 by Darren Jackson
Perfect service and very friendly staff. Gemma and Hayley were very professional and helpful. Couldn?t of asked for anything better A****** 10/10
October 2023 by Kevin Clark
Best place in Penrith to get your eyes looked after, Hayley and Gemma are brilliant and make sure nothing is too much trouble for them or yourself, wouldn't go anywhere else 10/10 all day
September 2023 by Andy Johnson
Initially impression was pretty good. Helpfull staff member on the phone who said she would order Trail Contact Lenses for both me and my Daughter. Said she would contact when they arrived to try fitting.Two weeks later they arrived and was duly contacted, only to be told that they could not do a double appointment! In fact they could not see either of us for and least two weeks.Whilst waiting on them could have resolved the issue easily elsewhere. Daughter now back to school and no Glasses or Contacts.Really poor Show.
April 2023 by Linda Jackson
I originally went to Vision Express after going to another big name optician and not feeling looked after at all. The lady in Vision Express was extremely helpful and friendly. There is a lovely lady in the Penrith branch Hayley who is so very friendly and extremely helpful. I tried contact lenses and struggled so went back in to get help putting them in and taking them out. Hayley could not have had more patience or been more helpful with me. She helped me choose new glasses to suit me. Definitely over and above for customer service! Thank you.
April 2023 by Dawn Brittle
Really helpful staff and lots of patience, for a very indecisive lady good advice.
February 2023 by Julia Goring
Thank you hassam - a very informative eye test and my irritation to my eyes feel so much better already with the first advised eye drop - see you in two years I really hope! Thank you
August 2022 by Alan Coupland
Very friendly & a pleasant experience all round.
August 2022 by John Rooks
I am visiting from America and the left lens of my glasses popped out. The screw was too small and stripped for home repair. The folks at Vision Express replaced the screw and fixed me up with no charge. (PS During the brief wait time I tried on some of the 99 pound frames and they all looked great on me ? much more flattering than the selection at my hometown LensCrafters.)
August 2022 by Rikki Carnegie
I went into Vision Express to ask about having an eye test. The ladies know my name as I have been going into the shop for more than 15 years . So I have an appointment for next week.
August 2022 by Sheena Hoggarth
A really friendly atmosphere. Helpful girls. Not rushed explained everything very professional
May 2022 by Susanne Harrison
I visited Vision Express for the first time recently.The service I received was excellent.I was greeted with a smile and Gemma talked me through the ins and outs of my new contact lenses.I was apprehensive about the process but needn't have been , I love them.
May 2022 by Rachel Maughan
First visit to this Opticians.All staff friendly, optician excellent, & running on time. I would definitely return.
May 2022 by graeme boustead
First class service, very thorough and never rushed.
January 2022 by L Green
Fantastic service by a lovely bunch of ladies! Always friendly and helpful
December 2021 by Jon Stockwell
Collected my 2x pairs of varifocal glasses yesterday. Perfect. Best lenses yet. Staff and ophthalmic optician were, professional, friendly and most helpful. Third of fourth glasses up date with them which has given much important confidence in them....
