April 2023 by Garyth Orton
Had a query concerning an online account statement. Was listened to by the assistant who honestly said that my query was something she couldn't answer but she would find another colleague who would be able to help. Another lady listened carefully to my request and very patiently explained what I needed to do and highlighted where I was going wrong with the process I was using. Both ladies were really polite and friendly as well as being very clear with their explanation as to what I needed to do to successfully complete a banking activity.
April 2023 by Karen Bailey
Unable to verify my account after giving all the correct info to get answers. Very frustrating. Need to Change banks I feel.
February 2023 by mclaren44
Terrible closed my bank in whitehaven now all the way to workington to find out its just a room with cash machines in it, I need the counter, will have to change my bank now
January 2023 by Alan Shepherd
Can I award zero stars? Phoned customer service number. Waited for over 20 minutes. No one bothered to pick-up. This bank doesn't deserve customers.
September 2021 by Callum Lucas
didnt go there
July 2021 by pudding 6446
didnt go there
November 2017 by Nathanyel Martin
Nice bank, set in an old historic building...
Great service. Lacking a card machine for large cash withdrawals... had to write a cheque for cash! Update of systems needed!
