March 2024 by Paul Cope
Went into the branch today only to be told that you can't discuss your accounts in branch - only by telephone appointment or online.Would have given no stars butter review system won't let you give less than 1 star
February 2024 by Lisa McNally
Bit of a mixed bag to be honest. Been my main bank forever and are conveniently located and open until 1pm Saturdays which is a god send to me as I work in the week. Recently however seems to have been a large turnover of staff who constantly push the online and self service side. Annoyed me last week when I wanted to pay a cheque in and was forced to use the self serve where there was a queue, even though there was not one customer at the counters and a member of staff on! Was prepared to assist me to use the machine (I've used before and know how it works) but refused to serve me at her counter! Very strange and not good customer service in that instance at all. They're just doing themselves out of a job at the end of the day by pushing all this. I don't want to be too harsh as over the years they have been very good and helped me, but recently seem to have gone downhill and lost the personal touch. Chesterfield are much more helpful. Come on Lloyds Alfreton - pull it back and deliver good, old fashioned customer service!
August 2023 by Mark Smith
Rubbish
May 2023 by darrell turner
Lovely and professional service every time
September 2022 by Martin Hook
Really helpful staff ?
July 2022 by Scott Harrison
Staff are always helpful and friendly.
January 2022 by Martin Maguire
Have been using this branch for years and have always found the staff extremely helpful.
August 2021 by Just Call Me Lee Harvey
Who closes at 3pm on weekdays???? Who uses C19 as an excuse for closing at 3pm, why? I guess someone who treats customers as trash doesn't deserve my savings. Staff at alfreton seem wear worn, tired and just biding their time until branch closure. Really sad and long time customers are fed up with poor customer service at Alfreton branch.
September 2020 by Jacqueline Eales
Fantastic service, no ques due to the efficiency of the staff, asking what your visit was for then directing you to the right person fast quick efficient service, no one wants to wait for long periods especially not now,when i walked past other banks the ques were massive, i would like to thank Harry Emily and lisa who are a credit to the bank and added to the swift service customers were receiving,well done to staff
September 2020 by Pikah
Excellent bank but not excellent staff
August 2020 by JNFGambler24-7
****AFTER TODAY - MAY 1ST 2020 Attitudes In Branch NOT GOOD, 5 Stars are Lost.****UNHELPFUL, CONFUSED AND TBH UNPLEASANT,Always helpful, knowledgable and pleasant staff, really good people to with, just the same as the Ripley branch. The staff often rotate bewtween Alfreton and Ripley, branches that I frequent pretty often. A really good group and great for excellent advice on any banking concerns. Thank you for your advice on how to pay via the safest method for an expensive car purchased privately.
October 2019 by JNFGambler
Always helpful, knowledgable and pleasant staff, really good people to with, just the same as the Ripley branch. The staff often rotate bewtween Alfreton and Ripley, branches that I frequent pretty often. A really good group and great for excellent advice on any banking concerns. Thank you for your advice on how to pay via the safest method for an expensive car purchased privately.