October 2023 by Chris Davies
Excellent and professional service and glasses at the right price would highly recommend
June 2023 by GERALD NAYLOR
Absolutely top class service and friendly staff. Brilliant
December 2022 by owls till I die
Very pleasant staff who were all helpful and dealt with me well. The optician was lovely and told me exactly how my eyes were and so I could understand her well all in all very good and pleased with my visit .I would have given 5 stars had there been more selection and styles to try as they were a little limited but I suppose there not directly from vision express
November 2022 by Gillian Webster
Professional - - friendly service... Would recommend to others
August 2022 by Kevin Whitehead
I have given them one star because there was nothing less, My wife and myself visted this store this afternoon as I had been advised by the doctors, the young lady said that she would be able to get someone to see me in 30mins.We went for a coffee at Costa just up the street, after drinking our coffee the phone rang and it was the young lady from the Vision Express store, she advised me that the optician said that to go to A&E if it was causing me discomfort.Shocked at this response! I said "so the optician will not see me"!! thats correct go to A&E.Totally shocked at this response, we walked up the road to Spec-Savers, where we were looked after, extremely well and they phoned around their branches to get me an emergency appointment, which they did as they were very concerned about the condition.I have now cancelled my direct debit to Vision Express, both myself and my wife will be using Spec-Savers from now on.Hope this helps others!!!
February 2022 by Steve Cassia
Overall quite a good visit, however there is a few things that could be improved. The shop is too small and cramped, and has too few staff when it gets busy. The waiting area for the Optician is very small only room for two people. Eye drops recommended by the Optician cost a fortune when bought from them. The eye test was good and thorough, although the instruments used felt a little dated. Covid restrictions where half hearted as some of the equipment can not be cleaned.
January 2022 by Melanie Lee
My first visit to Vision Express after years of going to Boots. I have been telling friends about the positive experience I had, very welcoming staff, felt listened to and given time during the eye test. Staff were not trying to push for an expensive pair of glasses, really pleased and wish I had gone here before. Thank you to everyone at the Belper store.
January 2022 by William Homes
Good optical examination. Wanted a new pair of specs but I found the range limited. So didn't bother.
January 2022 by Judith Evans
Brilliant service the ladies were very helpful and polite very helpful in getting my glasses picked eye test very professional
January 2022 by david hunt
extremely friendly and polite staff. very efficient procedure regarding my eye test.
January 2022 by Leon Coles
Friendly helpful staff. Good service with new glasses and repairs.
January 2022 by Fiona Roberts
The staff were very friendly and helpful. I felt well looked after
January 2022 by cathryn alton
Five star service every single time I go there, the staff are fantastic. Highly recommended.
January 2022 by Steven Hunt
Extremely helpful and friendly staff! First time here and will certainly be returning in the future.
January 2022 by Mick Webster
All the staff were polite, friendly, helpful and professional.
