March 2024 by Andrée Askin
Lovely helpful people and I think it?s how you treat them that makes a differenceI have heard people be very rude to them in there and they do their job stillI have always found them helpful , they know their stuff but I do think some people are ungrateful for the services they provide
March 2024 by Robyn Smith
Unbelievably rude every time I go into the post office. Unwilling to help. Look down on you? everything always seems to be such an inconvenience. Would recommend people in the local area to use a different post office!
February 2024 by CLAIRE LAMBOURN
I?m not sure where all these negative comments are from, every time I?ve been here, the staff are a great help, informative & polite. Huge thanks, those complaining should try Spondon PO !
July 2023 by Jason
Customer service in the post office is shocking , manners cost nothing . Maybe a mail sorting job would be more suited this way you won?t upset people with your rudeness.
May 2023 by Charlotte Cotterill
Manners cost nothing! The service of the postmistress is beyond the rudest I have ever received! Totally inconvenienced her to be at work today and she made sure we knew about it. I am shocked they are able to keep the business running based on how she spoke to staff and customers.
May 2023 by Sarah craven
Gentlemen are nice. But despite smiling and being polite to the lady I always come out feeling like I have been told off by a teacher
April 2023 by Dada 1382
I went there twice and their service is very good and got patience too.
April 2023 by Steve Balaam
Really helpful staff - useful store too.
February 2023 by Ria Pettitt
Im still in shock at the way I was spoken to this morning, been using this post office for years!I was asked what was in my parcel and mentioned a few things (couldn't remember every item as was a mix of gift's for my sister who has just had a baby and some birthday cards for my niece)I was asked if their was toys,I said yes,no batteries,I was then asked if their was any edibles like chocolate,I said no, Marcia replied "what kind of sister are you?"I replied,"well I don't know any babies who eat chocolate?"To which she then said"well you could have put ginger biscuits in there?"??I don't know whether she had not had her coffee yet or I was just the victim of the day but to be spoken to like that is just completely unprofessional.I will never ever Go back there and I have been using this post office for over 10 years
December 2022 by Samuel Hutchinson
Never had a problem, I have been popping in probably once a month for 20 odd years. If you smile at people they normally smile back. In my experience people are in a rush and sometimes things don't go your way so you blame others.
December 2022 by Hannah Scott
Old women behind the counter today absolutely rude cause I said have you got any sellotape for my label and she said I suppose you want me to do this then!! She needs to learn her customer service skills a bit better and speak to people politely I was so shocked how she spoke to me
December 2022 by Mr Scaramanga
Never in my life have I had a lecture from somebody who I paid their wages for The customer service in this post office is absolutely appalling. The area manager for this place needs to take a long hard look at the customer service of the two older staff members.
November 2022 by Allyce Swift
Could not quite believe what an inconvenience I was bringing parcels to a post office. Yes I print my own labels but I did not need a tirade from the women behind the counter telling me they earn nothing because I have done so. Err excuse me what about postmaster/mistress salaries. Had there not been other people in the shop then perhaps I would not have left being the better person.....
November 2022 by Reece Archer
RUDE old woman behind the counter, with all the grace of a person getting a prostrate exam from a doctor that hasn't cut their fingernails, complaining that she doesn't make any money if we print our own labels and it's not worth her precious time to deal with us. We had numerous packages, when confronted that she in fact DOES make money she said "not on the small packages!", she also said that in future we will have to wait for them to be processed if we want to get proof of postage if there are other [profitable] customers waiting. Rude, lies to customers about profits and confrontational, we will not be using them again and I assume the 5 stars reviewers are friends of the people running the post office as they name them personally. Message to the woman... You are in a customer service role... that has the word SERVICE in the title, you should not be dealing with the public if you're that bitter!!! How about retiring and moving to Bournemouth,... or keep going until you get to France, far away from Borrowash!........
August 2022 by Suzanne O'Hare
Lovely Staff, always available to help and very clean.