September 2023 by Kriss Valentine
Chronically understaffed. Always a giant queue. Dreadful customer service.
September 2023 by Ellen Power
Discusting staff absolutely not helpful at all very rude . I was in there today ,wouldn't help me ,one women came from round the desk and was really intimidating ,I thought at one point she was going to lunge from me ,she knew she was in the wrong so she shouted to another lady to get security onto me ,I was so humiliated and my anxiety was through the roof and she could see I was upset but carried on being a bully
June 2023 by Andrew Sharman
Very poor service from this HPO if it still is one. Self serv machines always out of order and chronic under staffing leads to long waits for even quick items like stamps. 6 serving positions and only one staffed today with the usual queue. Post office you need to improve.
May 2023 by Julie Palmer
Shocking service. Two people serving with a queue of 20. One employee left leaving one serving. Only queued as I was desperate. I would recommend going anywhere but here.
May 2023 by Konstantin Zolotareff
Disgusting Driving Licence renewal experience, I mean , you should learn how to make a photo darling, if you cannot do it properly possible you should cut your nails, see some videos on youtube on how to do your job properly, shame on your work!!!
May 2023 by Linda Comar
Absolutely disgraceful, one person serving and been queuing for 20 minutes and only one person in front of me
May 2023 by HelloKattie05
First and last time using their service in this branch. Friday afternoon and only one counter open??!!!!! Are you having a laugh? I've waited over 30min and when I joined the queue wasn't even as long, by the time I was leaving it was twice as many people and in meantime many just gave up with waiting.
April 2023 by diane pyecroft
Absolute nightmare....stood over 20 mins in the que to have passport checked to be told they not doing them today..Saturday probably the busiest day of the week for people to sort out their passports and no help on offer...Only one member of staff on que massive not the staff members fault she was doing her best. Get a grip post office if you offer a service then staff the counters.
February 2023 by Rich Watsonsej
Waited over 25min to be served as it was significantly under staffed. Then I was served by very opinionated rude staff member. Making comments about my situation an reasons for being there. Very unprofessional. Go to an out of town smaller branch always much more welcoming an professional
February 2023 by John Hampshire
I'd recommend going to the post office for either your first or your renewal of a passport, i chosen this one because it's my nearest. I was helped by a very lovely lady who did everything for me all i did was sign she even took my photograph and posted off my old passport for me, i received my renewal passport in 11 days from my application to my letterbox the old one came back about a week later ( this was in the first week of January 2023 when i applied)it's worth spending the few pound extra for a service second to none knowing that your going to receive it back without any problems.
February 2023 by Playstation Kaiser
It?s been over 2 years since I?ve been using this post office and nothing has changed, very very long waits, always short staffed, there 6 positions available but you will always find 1 or 2 staff at maximum
January 2023 by Nicola SR
Truly the worst post office I?ve ever been to. I only wanted travel money 1 waited 20 mins whilst the 2 staff where behind the counter hiding I had to ask the poor staff on the till to get them to help twice. Why is there self service for posting also when there is no one to help. Appalling post office. Just a reflection of the town centre
January 2023 by Anna Chapman
Service here is always at a snail?s pace! As a customer I understand they?re busy and sometimes short staffed. However the staff are rude and never helpful. Definitely would NOT recommend!
October 2022 by Saffron Kendal-Allan
I am not happy!!! After paying extra for the post office to do my passport and for them to take my photo and send it off suddenly my passport application has been rejected because the photo isn't correct. Not happy at all and when you try to phone to ask for advice there is no direct number to call!!! This is not good at all!!
October 2022 by Deborah Robotham
This post office is shocking. So slow, poorly staffed. I have waited in a queue for over 40 mins to send a parcel and had to leave without posting it. I have to use this post office as I work full-time in the area where this office is and it is always like this. Today the machines to self serve wasn't working. Extremely bad if possible avoid at all costs . I give one star as it won't let you give none.