September 2023 by Google user
Unable to cope with demand. Always such a long wait for prescriptions even when they have been sent down from clinic in advance 20 mins earlier! I live 25 miles away so it's not like I can just pop back.\\n\\nStaff always seem fed up and overworked. There needs to be a better system or larger pharmacy for a major city hospital.
February 2023 by Derick Spencer
Went to pick up my first batch of chemo tablets ,after seeing the doctor we were sent round to the combined day unit to wait for the prescription, after about 2 hours we were stil waiting,I went the receptionist to find out what was happening and she said they were waitin for the pharmacy. We were at the hospital fo nearly 5 hours only to be told the pharmacy had,not got the tablets. They were delivered to me the next day.
February 2023 by John
Well presented store, perhaps let down by a few staff that seem uninterested in helping customers and don't have enough product knowledge.
November 2022 by darren martin
I went for a flu jab was in and out fairly quickly.
October 2022 by Steve Hunt
This has got to be the worst experience of collecting a prescription ever,it took about 2 and half hours, and according to some of the NHS staff a 4 hour wait isn't uncommon. I'd been in hospital 9 days after suffering a stroke and was desperate to get home and the wait was unbearable, I find it very difficult to understand why the Royal Derby Hospital can't find a different pharmacy to replace Boots. Surely no one could be worse
October 2022 by John Bowler
This is no longer boots in the royal hospital - peak pharmacy. Absolute farce. Waited over 90 minutes to collect a prescription despite being a a time of 30 mins. Avoid if you can. Queuing system abysmal. ?
October 2022 by David Lake
Told wait was an hour, 2.5hours later I'm still here. My order has appeared on the ready for collection list but when I ask about it they say they are just making it. Slowness is one thing but a lack of honesty makes it so much worse. Also this pharmacy is no longer a Boots.
October 2022 by Bob Elliott
One of the female workers blocked Conway Road. This meant that the school buses were not able to pass. I moved my car instead.
July 2022 by Neil Overton
Great pharmacy team they can not do enough to help
July 2022 by Israr A
AVOID!!! Never want to Answer phone.
July 2022 by Mark Mywords
Packed solid.. You have to queue to hand them your prescription (which took 10 mins or so) then wait around for them to shout ya name (we was sat for nearly an hour) crazy... Why can't the hospital Dr's etc give you a normal prescription then it's up to you whether you wait or take it to your own chemist!!!
May 2022 by David T
Pride pharmacy, badly managed, massive waits for prescriptions, seems a scam that you can't take your prescription elsewhere
August 2021 by Ben Lee
Not Boots anymore, now Pride Pharmacy, but still as equally useless. If at all possible, DO NOT waste your time with this broken system. I don't know what is wrong with this place, but be prepared to be stood around for 1 hour plus with zero information. I am lucky to live a short walk away, I dropped off my prescription, went home, and returned three hours later. The screen displays prescriptions being processed and prescriptions ready for collection but it is not accurate. I was stood for another hour with a dozen other people, none of our ticket numbers were displayed as being processed or ready. Then the screen went blank, so I decided to join the long queue for the Collections counter, 30 minutes later I reached the counter and after a five minute search they found my completed prescription. Like I say, don't trust the screen, just go straight to Collections.
August 2021 by ibeanmachine 89
Staff always helpful. I'm in here very regularly due to illness. Slight wait for prescriptions but overall great
October 2019 by David R
Now closes on Sundays! Ridiculous
